Senior Market Manager, Korea
3 weeks ago
Job Overview
We are seeking a highly skilled Senior Market Manager to join our team in Korea. As a key member of our global business development team, you will be responsible for creating efficient schedules, processing and managing overtime and undertime, and supporting the achievement of service level and efficiency targets from a Workforce Management perspective.
Key Responsibilities
- Develop and implement effective workforce management strategies to meet business objectives
- Monitor and analyze service level and efficiency metrics to identify areas for improvement
- Collaborate with team leaders to ensure seamless staff movements and forecasting
- Implement process improvements to ensure SLAs are met
Requirements
- Fluent in English and Thai
- At least 2 years of experience in call center or relevant industry
- Eligibility to work full-time in Thailand
- Excellent communication and collaboration skills
- Understanding of forecasting and ability to build a robust plan
- Ability to work under pressure and be proactive
What We Offer
- A dynamic and inclusive work environment
- Opportunities for career growth and development
- Flexible work arrangements
- Company-sponsored events and activities
Join us on a journey to become the world's leading online travel brand, delivering the perfect trip at the best price for every traveler.
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