Global Program Director
3 weeks ago
Job Summary
We are seeking a highly skilled Global Program Director to join our team at Hatch Asia. As a key member of our operations team, you will be responsible for executing and optimizing global customer programs.
Key Responsibilities
- Establish clear KPIs and SLAs to drive global strategic operational roadmaps.
- Make decisions that prioritize customer success and bottom-line impact.
- Ensure efficient management and optimization of customer programs across multiple regions.
- Collaborate with the Global Account Director/Manager to elevate the overall customer experience.
- Mentor and coach regional program management teams to deliver world-class service.
- Attract, develop, and coach direct and dotted line reports to cultivate a strong workforce.
- Collaborate with internal and external partners to optimize program delivery.
- Drive KPI performance and program metrics to inform program optimization.
- Identify business opportunities and share them with the key account team.
- Conduct regular business reviews with customers to align program development with their evolving goals.
- Ensure business continuity by establishing processes for seamless transitions.
- Identify and resolve recurring internal process inefficiencies.
- Ensure data accuracy for KPI reporting.
- Support cross-functional teams on strategic projects.
Requirements
- Minimum five years of relevant international transportation/logistics experience.
- Strong background in logistics for Retailers / FMCG type of companies.
- Transportation industry knowledge, ideally including understanding of international order management.
- Ability to engage and establish relationships with different levels and cultures.
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