Desktop Support Specialist

4 weeks ago


Singapur, Singapore Excis Compliance ltd Full time

Level 1 Desktop Support Engineer - Singapore

We're seeking a skilled and enthusiastic Level 1 Desktop Support Engineer to join our team in Singapore. You'll be supporting the employees of a well-known, global brand in the food industry, ensuring their technical needs are met efficiently and effectively. This is a one-year contract role with the possibility of extension, offering a fantastic opportunity to work with cutting-edge technologies while developing your career in IT support.

Key Responsibilities:

  • Be the first point of contact for employees needing help with their desktops, laptops, mobile devices, or other peripherals.
  • Troubleshoot and resolve issues on both Windows and Mac platforms, as well as mobile devices running iOS and Android.
  • Set up and configure desktops, laptops, printers, mobile phones, and other peripherals.
  • Provide easy-to-follow guidance for users installing new applications.
  • Document technical issues and resolutions in our internal system and escalate complex issues to the next level of support when necessary.
  • Assist with asset management, office moves, and onsite support, ensuring devices are inventoried and functioning smoothly.
  • Offer "White Glove" VIP support to key users, providing fast troubleshooting, proactive support, and tailored training on new tools.
  • Work closely with other teams, following instructions to handle smart hands and eyes tasks for network devices and IMAC processes.

Requirements:

  • Technical expertise: A Bachelor's degree in Computer Science (or related field) and certifications like CompTIA A+ or MCP.
  • Hands-on experience: At least 18 months of experience in IT support, with a solid grasp of troubleshooting.
  • Problem-solving skills: You love taking on challenges and finding creative solutions to technical issues.
  • Communication: Strong interpersonal and customer service skills are a must.
  • Flexibility: You're adaptable, ready to handle a dynamic work environment, and available for occasional off-hours or weekend shifts.

Benefits:

Work with a leading brand, gain valuable experience, and make an impact.



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