Senior Desktop Support Specialist

4 weeks ago


Singapur, Singapore NCS Full time
Job Title: Deskside Engineer

At NCS, we are seeking a highly skilled and experienced Deskside Engineer to join our team. As a key member of our IT department, you will be responsible for providing top-notch desktop support to our customers.

Key Responsibilities:
  • Provide prompt and effective desktop support to customers, addressing a range of IT topics and issues.
  • Ensure that software, licenses, and operations comply with standards and are delivered in a timely manner.
  • Perform troubleshooting for client platform-related problems and provide temporary and/or permanent resolutions.
  • Monitor and maintain the configuration of systems, providing regular reporting to relevant parties.
  • Involve in client platform implementation/upgrade projects and manage client platform management systems.
  • Perform on research/evaluation of client platform tools and provide systems-related technical advice to customers or project teams.
Qualifications:
  • Minimum ITE/Diploma graduate with 3 years of experience in desktop support.
  • Minimum 3 years of experience in Microsoft Windows 10 and Microsoft Office 365.
  • Demonstrate knowledge in the support of workstations and related components.
  • Good verbal and written communication skills.
  • Good coordination skills.
  • Ability to prioritize effectively and work with a sense of urgency.
  • Effectively communicates with teammates and managers.


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