Desktop Support Specialist

1 month ago


Singapur, Singapore Axiom Technologies Full time
Job Title: Desktop Support Officer

Axiom Technologies is a leading provider of IT services, supporting medium to large-scale enterprises. We are seeking a skilled Desktop Support Officer to join our team.

Key Responsibilities:
  • Provide technical support for desktop and laptop hardware and software issues
  • Diagnose and troubleshoot technical problems, including account setup and network configuration
  • Communicate effectively with customers to understand their technical needs
  • Track and resolve technical issues within agreed time limits
  • Escalate unresolved issues to internal teams as necessary
  • Provide prompt and accurate feedback to customers
  • Refer to internal databases and external resources to provide accurate technical solutions
  • Ensure all issues are properly logged and documented
Requirements:
  • 2+ years of relevant experience in a similar role
  • Excellent technical skills, including computer hardware and software troubleshooting
  • Strong analytical and problem-solving capabilities
  • Excellent customer service and communication skills
  • Ability to work independently and as part of a team
  • Basic knowledge of Active Directory, Exchange, and SCCM
What We Offer:

Axiom Technologies offers a competitive salary and benefits package, as well as opportunities for professional growth and development.



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