VIP Guest Experience Specialist

2 weeks ago


Singapore beBeeAmbassadorship Full time $3,000 - $4,500
Guest Services Ambassador Role

We are seeking an exceptional Guest Services Ambassador to join our team. In this exciting role, you will be responsible for delivering outstanding guest experiences and providing personalized service to valued clients.

Key Responsibilities:
  • Ensure that all VIP arrival rooms are prepared with amenities prior to the guest's arrival.
  • Welcome and bid farewell to all VIP guests.
  • Develop and maintain strong relationships with house guests to deliver tailored support.
  • Attend to guests' requests and thoroughly investigate any guest complaints.
  • Provide effective communication through daily briefings, weekly updates, and monthly brainstorming sessions within the department.
Additional Responsibilities:
  • Provide guests with access to hotel services, forward in-room meal requests, and ensure timely delivery of mail, faxes, and packages.
  • Deal with irate guests and find solutions to resolve issues to the guests' satisfaction.
  • Serve as concierges, assisting guests with ground transportation, restaurant or entertainment reservations, and providing information about the locale.
Requirements

To be considered for this position, you must possess the following qualifications:

  1. Be a Singaporean citizen or hold permanent residency status.
  2. Be willing to work on weekends and public holidays.
What We Offer

We offer a competitive benefits package, including career development opportunities and excellent staff benefits.



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