Guest Experience Specialist

5 days ago

Singapore beBeeCustomerService Full time $40,000 - $80,000
Front Office Executive Job Description

We are seeking a highly skilled and customer-focused Front Office Executive to join our team. In this role, you will be responsible for delivering exceptional guest experiences from check-in to check-out.

This includes:

  • Ensuring seamless arrivals and departures by efficiently handling check-in and check-out tasks.
  • Managing online and phone reservations while maintaining accurate records of bookings and payments.
  • Providing outstanding customer service by informing guests about payment methods, verifying credit card data, and addressing complaints in a timely and professional manner.
  • Liaising with housekeeping staff to ensure rooms are clean, tidy, and fully furnished to meet guests' needs.
  • Confirming group reservations, arranging personalized services for VIP customers, and upselling additional facilities when appropriate.
  • Maintaining compliance with governing regulations and practicing confidentiality as required by the company or management.
Key Responsibilities

Job Requirements:

  • Customer Service Orientation
  • Front Office Experience
  • Microsoft Office Proficiency
  • Housekeeping Knowledge
  • Interpersonal and Communication Skills
  • VIP Services
  • Hospitality Industry Expertise
  • Compliance Awareness
  • Opera Systems Familiarity
  • Cashiering and Inventory Management
  • Ability to Work Independently
About Us

Our company is committed to delivering exceptional hospitality experiences. Our team members share our passion for providing outstanding service and creating memorable moments for our guests.

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