Guest Experience Specialist

7 days ago


Singapore beBeeGuestExperience Full time $80,000 - $120,000

Guest Experience Specialist

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We are seeking a highly skilled Guest Experience Specialist to join our team. This role will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

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The ideal candidate will have excellent communication skills, a strong attention to detail, and the ability to work well under pressure. They will also be knowledgeable about local attractions, restaurants, and events, and be able to make recommendations to guests accordingly.

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In addition to providing excellent service, the Guest Experience Specialist will also be responsible for managing daily operations, including handling guest inquiries, resolving issues, and maintaining accurate records.

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We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply.

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  • Key Responsibilities:
  • Provide exceptional service to guests, responding to their needs and concerns in a timely and professional manner.
  • Manage daily operations, including handling guest inquiries, resolving issues, and maintaining accurate records.
  • Maintain knowledge of local attractions, restaurants, and events, and make recommendations to guests accordingly.
  • Work collaboratively with other team members to ensure seamless delivery of guest services.
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Requirements:

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  • Certified member of Les Clefs d'Or (Golden Keys)
  • Leadership experience in Concierge or similar role
  • Strong knowledge of local area and attractions
  • Excellent communication and interpersonal skills
  • Ability to work well under pressure and manage multiple tasks simultaneously
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What We Offer:

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  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Supportive and collaborative work environment
  • Recognition and rewards for outstanding performance
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