
Guest Experience Specialist
1 week ago
As a Guest Services Agent, you will be responsible for delivering exceptional guest experiences and ensuring seamless operations within our Front Office team.
- Key Responsibilities:
- Ensure timely preparation of VIP arrival rooms and amenities
- Welcome and bid farewell to all VIP guests
- Develop and maintain close business contacts with house guests
- Attend to guests' requests and investigate complaints
- Ensure effective communication within the department
Requirements:
- Singaporean or PR status
- Ability to work on weekends and public holidays
Skills and Qualifications:
- Front Office experience
- Excellent customer service skills
- Strong multitasking abilities
- Proficient in Microsoft Office
- Knowledge of hospitality industry practices
- Excellent interpersonal communication skills
Benefits:
We offer an excellent staff benefits package that includes career development opportunities, sponsored training programs, and more.
Additional Information:
This role requires a high level of professionalism, discretion, and confidentiality when handling sensitive information.
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