Guest Experience Specialist

1 week ago

Singapore beBeeHospitality Full time $3,500 - $5,500
Job Summary

As a Guest Services Agent, you will be responsible for delivering exceptional guest experiences and ensuring seamless operations within our Front Office team.

  • Key Responsibilities:
  • Ensure timely preparation of VIP arrival rooms and amenities
  • Welcome and bid farewell to all VIP guests
  • Develop and maintain close business contacts with house guests
  • Attend to guests' requests and investigate complaints
  • Ensure effective communication within the department

Requirements:

  • Singaporean or PR status
  • Ability to work on weekends and public holidays

Skills and Qualifications:

  • Front Office experience
  • Excellent customer service skills
  • Strong multitasking abilities
  • Proficient in Microsoft Office
  • Knowledge of hospitality industry practices
  • Excellent interpersonal communication skills

Benefits:

We offer an excellent staff benefits package that includes career development opportunities, sponsored training programs, and more.

Additional Information:

This role requires a high level of professionalism, discretion, and confidentiality when handling sensitive information.

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