VIP Guest Experience Specialist

6 days ago


Singapore beBeeCustomerService Full time $40,000 - $65,000

Deliver Exceptional Guest Experiences

  • We are seeking a highly skilled guest experience professional to join our team.

Key Responsibilities:

  • Process bookings and requests efficiently through effective communication with guests via calls and emails.
  • Collaborate with internal departments to satisfy guests' enquiries and requests on products and services.
  • Resolve guest feedback in a professional and courteous manner.

Requirements:

  • Meet the minimum age requirement of 21 years.
  • Possess a diploma with proficiency in Microsoft Office applications.
  • Previous experience in call centres or hotel environments, especially in Opera systems, is advantageous.
  • Demonstrate ability to work rotating shifts, including weekends and public holidays.

Essential Skills:

  • Candidate should have excellent customer service skills.
  • Able to communicate effectively with guests and internal teams.


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