Guest Experience Manager

2 weeks ago

Singapore SSG HOTELS PTE. LTD. Full time

**An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels**:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);
- Duxton Reserve, Autograph Collection Hotel (Marriott);
- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);
- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

**Garcha Group Benefits**:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.
- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)
- Comprehensive Health Insurance Plan with Raffles Insurance with the option to upgrade at subsidized corporate rates.
- 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.
- 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.
- 20% off Food & Beverage at all Marriott & Garcha Group restaurants and bars.

**What will I be doing?**
- As the Guest Experience Executive, you will be responsible for performing the following tasks to the highest standards:

- Be the brand ambassador of hotel, providing a positive “first impression” while guests walk-in to the hotel.
- Create a “WOW” experience of guests by deliver the highest quality and brand service standards to consistently meet and exceed executive Guest and VIP expectations
- Proactively greet guests at arrival lobby, providing direction, escort guest to the destination, responding with appropriate actions & provide accurate information such on outlet operating hours, on-going promotions, special VIP programs, events, etc.
- Serve as the main point of contact for VIP guests & ensure hotel departments are fully briefed on VIP Guest.
- Drive departmental objectives for self and team, and work together to achieve the department goal and KPIs accordingly.
- Make appropriate selection of rooms based on VIP guest needs and prepare coding electronic keys.
- In Room check in - Meet and greet guest, complete check in in the room, confirming room rates and obtain valid method of guarantee.
- Make appropriate selection of rooms based on VIP guest needs and prepare coding electronic keys.
- Ensure that guests are informed on hotel facilities and room features and luggage is delivered in a prompt manner.
- Manage queue at the desk and assist with the arrivals and offer express check out for departing guest at the front desk when required.
- Receive special requests from guests and respond appropriately or forward requests to appropriate team members for decisions and actions.
- Promptly answer the telephone inquiries, inputting messages into the reservation and advise other team members on special guests’ needs.
- Retrieve messages and communicate the content to guests, retrieving mail, packages and/or other special items for guests as requested.
- Remain calm and alert especially during emergency situations and heavy hotel activity by comply with Health & Safety, Emergency Management, the Disaster manual, and Fire procedures and regulations, taking part in the fire team when and where directed.
- Handle complaints promptly and efficiently, empowered to take the necessary action, informing the Guest Experience Manager/ Duty Manager/ Assistant Front Office Manager to follow-up where appropriate.
- Maintain awareness of guests’ profiles and specific preferences, ensuring that they are acted upon for each reservation.
- Coordinate with relevant departments to arrange in-room amenity set-ups according to VIP level and for special occasions - i.e. Birthdays and Honeymoon and etc.
- Attend daily briefings, shift handovers, meetings and read the logbook on a daily basis.
- Keeping up to date with information on facilities, attractions, places of interest, sights and activities in and around the hotel.
- Upsell rooms to higher room and rate categories, ensuring maximum revenue generation from each guest.
- Ensure that all reporting and servicing deadlines are met on a timely basis.
- Carry out any other reasonable duties and responsibilities as assigned.

  • Guest Experience Manager

    2 weeks ago

    Singapore BIDEFORD HOUSE PTE. LTD. Full time

    The Guest Experience Manager oversees the VIPs and concierge functions, ensuring compliance with hotel standards and creating memorable guest experiences. This role coordinates with various departments to anticipate and meet guest needs and is well-versed in product knowledge to provide informed recommendations. The Guest Experience Manager manages the team...

  • Guest Experience Manager

    10 hours ago

    Singapore VOCO ORCHARD SINGAPORE Full time

    **About Us** voco Orchard Singapore is seeking a dynamic and passionate Guest Experience Manager to be part of its dynamic team, providing unstuffy service to our valued guests.. As Guest Experience Manager, you will take full responsibility for the efficient operation of the Guest Experience department and Club Lounge Operations. Your mission is to deliver...

  • Guest Experience Manager

    10 hours ago

    Singapore Spayse Full time

    -Job Information - Permanent - Singapore - Posted 3 hours ago - Up to US$6720 per month GBP / Year Job Details **Guest Experience & Service Quality Manager**, Luxury Five-Star Hotel, Singapore** **Salary up to SGD 9,000 per month (USD 6,720 per month)** We are looking for a **Guest Quality Manager** to look after all guest services at a luxury five-star...

  • Guest Experience Manager

    3 days ago

    Singapore GRAND HYATT SINGAPORE Full time

    Roles & ResponsibilitiesJoin our team as a Guest Experience Manager, where you will not only be at the forefront of ensuring the seamless daily operations of the Guest Experience team, including the Concierge and Belldesk team but you will also play a pivotal role in building up and managing a new operational team within the front office environment. Align...

  • Guest Experience Manager

    23 hours ago

    Singapore GRAND HYATT SINGAPORE Full time

    Roles & ResponsibilitiesJoin our team as a Guest Experience Manager, where you will not only be at the forefront of ensuring the seamless daily operations of the Guest Experience team, including the Concierge and Belldesk team but you will also play a pivotal role in building up and managing a new operational team within the front office environment. Align...

  • Guest Experience Manager

    1 day ago

    Singapore HMLET CENTRAL PTE. LTD. Full time

    **About the job Hmlet is the leading flexible living brand in Asia, disrupting the home rental market by offering urbanities a curated, cost-effective and hassle-free accommodation solution. Backed up by Sequoia Capital and Burda Principal Investments, and as part of the Habyt group, we are the coliving operator with the largest global presence. We change...

  • Guest Experience Manager

    1 week ago

    Singapore 30 BENCOOLEN PTE. LTD. Full time

    Our Story30 Bencoolen Pte. Ltd. is a boutique hotel offering an exclusive blend of style and comfort in the heart of Singapore's cultural district.Join Our TeamWe seek a motivated Guest Services Executive to deliver exceptional customer experiences and exceed our guests' expectations.Main Duties:Directing the guest welcome experience, ensuring seamless...

  • Guest Experience Manager

    2 weeks ago

    Singapore Pan Pacific Hotels Group Full time

    **Singapore** **PARKROYAL COLLECTION Pickering, Singapore** **Rooms** **Job Grade** Full-time Managed by the Pan Pacific Hotels Group, PARKROYAL COLLECTION Pickering, Singapore is an iconic hotel landmark with a stunning hotel-in-a-garden concept that incorporates energy-saving features throughout the building. Our sustainable project design and green...

  • Guest Experience Manager

    6 days ago

    Singapore LUX GOURMET PTE. LTD. Full time

    Experience the culinary fusion born in Hong Kong and refined in Japan, now making its momentous debut in the vibrant city of Singapore, marking our trailblazing entry into Southeast Asia. Mashi No Mashi, globally acclaimed for its ground-breaking approach to ramen, welcomes you to be a part of this historic milestone. Distinguished for introducing the...

  • Guest Experience Manager

    1 week ago

    Singapore GRAND PARK CITY HALL Full time

    Grand Park City Hall is a sustainable sanctuary of modern comfort that takes pride and care in what we do and find joy in giving our best to positively impact people and the planet. We believe that true hospitality begins with service delivered with love and passion. If you share our passion for service, we invite you to join us. Discover your passion....

  • Guest Experience Manager

    1 week ago

    Singapore COVER PROJECTS PTE LTD Full time

    About UsCover Projects PTE LTD values exceptional guest service standards and seeks a skilled Concierge to provide top-notch service to our guests.The primary responsibility of this role is to ensure a seamless check-in and check-out experience, while also promoting additional facilities and services when appropriate.Job DescriptionThis dynamic role requires...

  • Assistant Guest Experience Manager

    1 week ago

    Singapore This is an IT support group Full time

    Assistant Guest Experience Manager (Hilton Singapore Orchard)With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to...

  • Guest Experience Manager

    1 week ago

    Singapore PENINSULA.EXCELSIOR HOTEL Full time

    **Responsibilities** - Oversees the service delivery of staff-to customer operations with the extensive Front Office and F&B knowledge and skills to ensure that all service standards are of the highest level - Responsible for daily supervision, train and inspect the performance of the assigned team to ensure a high level of guest satisfaction - Conduct daily...

  • Assistant Guest Experience Manager

    1 week ago

    Singapore OUE LIMITED Full time

    Roles & ResponsibilitiesWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...

  • Assistant Guest Experience Manager

    3 days ago

    Singapore OUE LIMITED Full time

    Roles & ResponsibilitiesWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...

  • Premium Guest Experience Manager

    6 days ago

    Singapore Marina Bay Sands Pte Ltd Full time

    Job Overview:This position plays a crucial role in delivering exceptional guest experiences at Marina Bay Sands. As a Premium Guest Experience Manager, you will be responsible for managing the pre-arrival process, ensuring seamless check-ins, and providing personalized attention to VIP guests.Responsibilities:Manage pre-arrival correspondence with VIP...

  • Guest Experience and Accommodation Manager

    1 week ago

    Singapore MURRAY PTE. LTD. Full time

    Role OverviewThe Guest Experience and Accommodation Manager is responsible for ensuring that every guest has a memorable stay at one of our hotels. This includes managing reservations, handling guest inquiries, and resolving any issues that may arise during their stay.Key Responsibilities:Manage guest reservations and accommodations.Respond to guest...

  • Guest Experience Manager

    1 week ago

    Singapore DHI DOWNTOWN PTE. LTD. Full time

    DHI DOWNTOWN PTE. LTD. is dedicated to delivering outstanding hospitality services.Job SummaryWe are seeking a skilled Reservations Executive to join our team, responsible for managing all aspects of hotel reservations.Key ResponsibilitiesManage all reservations, ensuring accuracy and consistency.Provide exceptional customer service to guests, ensuring a...

  • Restaurant Guest Experience Manager

    5 days ago

    Singapore UNDER DER LINDEN PTE. LTD. Full time

    **Job Title:** Restaurant Guest Experience Manager**Job Description:**We are seeking a skilled Restaurant Guest Experience Manager to join our team at UNDER DER LINDEN PTE. LTD. As a key member of our staff, you will be responsible for creating an exceptional dining experience for our guests. Your primary responsibilities will include:Guest...

  • Assistant Guest Experience Manager

    3 days ago

    Singapore RAFFLES SENTOSA SINGAPORE Full time

    Roles & ResponsibilitiesJOB SUMMARYReporting to the Guest Experience Manager, the Assistant Guest Experience Manager will assist in collaborating closely with the butler team and assist in leading and supervising the guest experience team in delivering a seamless and delightful stay experience for our guests.What you will be DOING:• Collaborate closely...