Reservations Officer

3 days ago


Singapur, Singapore Accor Full time
Job Title: Reservations Officer

Join our team at Sofitel Singapore City Centre as a Reservations Officer, where you will be responsible for handling telephone enquiries, accepting reservations, and inputting them into the system.

Key Responsibilities:
  • Handle telephone enquiries and accept reservations in a professional and friendly manner.
  • Input reservations into the system with high accuracy and minimal errors.
  • Work closely with Front Office and Sales & Marketing teams to provide lead advice and feedback.
  • Provide efficient and courteous telephone service to guests and callers.
  • Ensure all daily tasks are completed diligently.
  • Monitor delivery of promises and orders through Vouch and HotSos.
Requirements:
  • Project a professional image at all times through personal presentation and interpersonal skills.
  • Desire and ability to train and develop ambassadors.
  • Maintain awareness of industry trends.
  • Initiate contacts and establish rapport easily.
  • Organise time and work efficiently.
  • Excellent numeracy, verbal, and written communication skills.
  • Ability and willingness to undertake further development.
  • Appreciate and maintain an effective outlet for stress.
About Sofitel Singapore City Centre:

Sofitel Singapore City Centre is an iconic hotel located in the heart of Tanjong Pagar Centre, offering chic designed rooms, 4 Food and Beverage options, a ballroom, and several meeting rooms, fitness, and pool facilities.


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