Reservation Sales Officer

2 weeks ago


Singapur, Singapore Marriott International Full time

Job Summary

We are seeking a highly skilled and organized Reservation Sales Officer to join our team at Marriott International. As a key member of our reservations department, you will be responsible for processing and following up on all FIT and group reservations, ensuring timely follow-up and maintaining an effective trace system.

Key Responsibilities

  • Process and follow up on all FIT and group reservations, ensuring timely follow-up and maintaining an effective trace system.
  • Take charge of the systematic and orderly filing of all reservation correspondence.
  • Keep the Reservations Manager and Revenue Manager informed of daily/last minute group reservation development and closely coordinate with the Reservation Manager & Revenue Manager for system updates and forecast changes.
  • Monitor and be responsible for group booking activities, check all the details and clean up in Opera diligently 3 days prior based on the 1st arrival guest.
  • Actively perfect sell at 100% occupancy by checking on pre blocks.
  • Meet or exceed monthly upsell and maintain abandon calls goals at or below 3%.
  • Liaise with the Room Controller/Front Desk team for room assignments and keys preparation prior to the group's arrival for VIP group (as and when needed).
  • Assist in the group's check-in upon arrival and if required during office hours and coordinate with the group/tour leader or organizer for any special arrangements (as and when needed) for leisure groups.
  • Attend the pre-con meetings for VIP groups if required.
  • Prepare group cover sheet 3 days prior arrival and circulate to the necessary departments for Wholesaler groups.
  • Communicate and process No-Show/Cancellation charge or refund.
  • Update Reservations Manager monthly on group commission accrual.
  • Weekly commission clearances on verification/investigation.
  • Handling of guest's complaints and resolving guest's issue when required.
  • Responsible for other administrative duties (preparation of reports and data collection) as assigned by the Reservation Manager.
  • Responsible for maintaining good Group data standard in both Marsha and Opera, ensuring the rate set up and clean up are performed periodically for individual groups.
  • As and when required, support Reservations Manager in ensuring smooth operations, including sufficient phone coverage, daily duties distribution, obtain and inform briefing notes.
  • Discharge function in accordance with the hotel policy.
  • Any other duties as may be assigned from time to time.

Requirements

  • Minimum GCE 'O' levels and/or Diploma in Hotel Management.
  • At least 1 year of relevant experience in handling Hotel Reservation Room Sales will be an added value.
  • Good interpersonal, communication & administrative skills.
  • PC literate.
  • A great team player.
  • Able to start work immediately or within short notice period.


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