Executive, Reservation

1 month ago

Singapur, Singapore Ascott International Management Pte Ltd Full time

Job Description

Manage reservation requests - Monitor team to ensure that information provided to guests are accurate and update- Assist guests on enquiries and provide room recommendations or packages to guests based on their purpose of stay- Resolve escalated guests' concerns and feedback relating to reservation requests- Monitor guest satisfaction levels and feedback for service improvement Manage reservation operations - Check reservation records and reservation data entry in the property management system to ensure data and documentation accuracy- Keep track of all reservation transactions including offers, options, confirmations, reminders, deposits, billing and no shows- Collaborate with relevant departments on group allocations and reservations and special guests' requests- Monitor team's compliance with property's standards and procedures for reservation operations- Execute risk response activities to manage system downtime Manage room inventory - Monitor room sales and booking pick-up rates for management reporting- Monitor occupancy levels and escalate sudden changes in levels for appropriate follow-up- Verify room inventory and availability of room types and rates on booking platforms- Verify and analyse reservations reports for management updates - Analyse reservation forecasts by reviewing seasonal and historical trends Create sales opportunities - Guide team on the use of positive selling approaches to maximise yield in occupancy- Identify new contacts and respond to sales opportunities to maximise revenue- Propose promotional packages to increase room sales Manage human resources, finance and continuous improvement- Implement innovation, productivity and technology enhancement plans to improve reservation operations and service delivery- Facilitate opportunities for knowledge and information sharing to achieve team goals- Identify skills development needs and implement training plans to enhance team capabilities- Coach team members to improve service performance

Benefits


Flexible benefits with comprehensive medical coverage for self and family Training and development opportunities Subsidised rates at Ascott serviced residences- Strong advocate of staff volunteerism Wellness programmes

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