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Dining Reservations Executive

2 months ago

Singapur, Singapore Mandarin Oriental Hotel Full time

Dining Reservations Executive

Apply now Position: Dining Reservations Executive (Full time #539162)
Property / Office: Mandarin Oriental, Singapore
Location: Singapore

Summary of Responsibilities Answer all incoming calls as per Mandarin Oriental standard Take reservations through various channels  Keep track of reservations and ensure that menus are updated at third party booking channels Maintain and update database in SevenRooms regularly Contact to in-house guest and take their restaurant requirement Assist Kitchen and other F&B requirements for special guest dietary restrictions
Inform outlets and management about VIP guest bookings Follow up on guest feedback with Restaurant Manager and email thank you notes Update existing dining membership data and get in touch with guests  Send and follow up on Proposals and Confirmations before cut-off dates Be knowledgeable about F&B promotions, menus and other vital business information required Create and mail fliers Update and improve Loyalty card Send daily, weekly and monthly reports required by the management office Job Requirements Service-oriented team player with excellent interpersonal and communication skills Able to multi-task and work under pressure in a fast pace environment Communicates with fluency in English Preferably has experience working in either a luxury restaurant or hotel industry Candidate must possess at least a Higher secondary/Pre-U/A level/College, Professional Certificate/NiTEC, Food & Beverage Services Management or equivalent At least 1 year(s) of working experience in the related field is required for this position

Advertised: 01 Apr 2024 Singapore Standard Time
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