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Assistant Reservations Manager/Senior Reservations Executive

4 months ago

Singapur, Singapore Park Regis Singapore Full time
Reporting to the Revenue & Reservations Manager, the incumbent will be required to:

Handle guest telephone and email inquiries, and improve guest experience score.

Offer appropriate room types, price inclusions, upsell and handle price objections.

Ensure all reservations are thoroughly reviewed prior to guest’s arrival

Review daily reservation booked, reservation cancelled, and arrival report

Manage group block activities, e.g. cut-off dates, rooming lists, pick-up, wash, etc.

Track sales and promotions, and provide feedback to Sales & Marketing departments.

Manage department’s roster, and guide team members in executing operational tasks.

Advocate Revenue Management culture across all hotel departments

Communicate rates, monitor call quality, and manage forecast, pick-up and actual revenue data.

Promote working culture around the brand’s five core values of Ownership, Excellence, Integrity, Empathy & The Art of Fun.