Reservations Executive

7 days ago


Singapur, Singapore Accor Full time
Job Title: Reservations Executive

At Accor, we are seeking a highly skilled and experienced Reservations Executive to join our team. As a key member of our reservations sales team, you will be responsible for ensuring seamless guest experiences and driving revenue growth through effective sales and marketing strategies.

Key Responsibilities:
  • Support the reservations sales team to achieve key performance indicators (KPIs) and maintain high levels of guest satisfaction.
  • Ensure accurate and timely processing of travel agency commissions, reservations sales conditions, and guest recognition.
  • Maintain accurate records of arrivals, billing, and guest preferences.
  • Collaborate with the reservations and operations teams to deliver exceptional guest experiences.
  • Develop and implement effective sales and marketing strategies to drive revenue growth.
  • Manage rooming lists, corporate bookings, and crew blocks as required.
Requirements:
  • Minimum 3 years of relevant experience in reservations sales.
  • Strong working knowledge of CRS, PMS, RESAWeb, or distribution systems.
  • Attention to detail and ability to work effectively in a team environment.
  • Excellent communication, presentation, and influencing skills.
  • Customer-focused and able to work with diverse cultures.
  • Flexible and able to adapt to changing circumstances.
  • Self-motivated and energetic.
What We Offer:
  • Birthday leave.
  • Discounted room rates across Accor properties.
  • Duty meals.

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