Reservations Executive

2 months ago


Singapur, Singapore Accor Full time

About the Role:

The Reservations Executive will play a key role in supporting the reservations sales team and operations teams to ensure all key performance indicators (KPIs) are met and maintained. This includes conversion rates, abandoned call rates, and quality assurance.

Key Responsibilities:

  • Support the reservations sales team and operations teams to ensure all key KPIs are met and maintained.
  • Ensure travel agency commissions, reservations sales conditions, profile tracking, and guest recognition are checked, completed, and updated accordingly.
  • Maintain accuracy of arrivals, including billing, VIP status, and other guest preferences.
  • Maintain a high level of performance within the reservations guest experience, including support for the reservations and operations team.
  • Ensure a "RevPRO culture" is spread in the hotel, through regular liaison with operational and call centre teams.
  • Manage rooming lists, corporate bookings, and crew blocks as required.

Requirements:

  • Minimum of 3 years of relevant experience in the reservations sales.
  • Strong working knowledge of CRS, PMS, RESAWeb, or distribution systems.
  • Details-oriented.
  • External and internal environment understanding.
  • Ability to work effectively and contribute in a team.
  • Great communication, presentation, and influencing skills.
  • Customer/commercial focus.
  • Multicultural awareness and able to work with people from diverse cultures.
  • Flexible and able to embrace and respond to change effectively.
  • Self-motivated and energetic.

What We Offer:

  • Birthday Leave.
  • Discounted Room Rates across ACCOR Properties.
  • Duty Meals.

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