Reservations Executive
2 months ago
About the Role:
The Reservations Executive will play a key role in supporting the reservations sales team and operations teams to ensure all key performance indicators (KPIs) are met and maintained. This includes conversion rates, abandoned call rates, and quality assurance.
Key Responsibilities:
- Support the reservations sales team and operations teams to ensure all key KPIs are met and maintained.
- Ensure travel agency commissions, reservations sales conditions, profile tracking, and guest recognition are checked, completed, and updated accordingly.
- Maintain accuracy of arrivals, including billing, VIP status, and other guest preferences.
- Maintain a high level of performance within the reservations guest experience, including support for the reservations and operations team.
- Ensure a "RevPRO culture" is spread in the hotel, through regular liaison with operational and call centre teams.
- Manage rooming lists, corporate bookings, and crew blocks as required.
Requirements:
- Minimum of 3 years of relevant experience in the reservations sales.
- Strong working knowledge of CRS, PMS, RESAWeb, or distribution systems.
- Details-oriented.
- External and internal environment understanding.
- Ability to work effectively and contribute in a team.
- Great communication, presentation, and influencing skills.
- Customer/commercial focus.
- Multicultural awareness and able to work with people from diverse cultures.
- Flexible and able to embrace and respond to change effectively.
- Self-motivated and energetic.
What We Offer:
- Birthday Leave.
- Discounted Room Rates across ACCOR Properties.
- Duty Meals.
-
Reservations Executive
2 months ago
Singapur, Singapore Accor Full timeJob Title: Reservations ExecutiveAt Accor, we are seeking a highly skilled and experienced Reservations Executive to join our team. As a key member of our reservations sales team, you will be responsible for ensuring seamless guest experiences and driving revenue growth through effective sales and marketing strategies.Key Responsibilities:Support the...
-
Executive, Reservation
7 months ago
Singapur, Singapore Ascott International Management Pte Ltd Full timeJob Description Manage reservation requests - Monitor team to ensure that information provided to guests are accurate and update- Assist guests on enquiries and provide room recommendations or packages to guests based on their purpose of stay- Resolve escalated guests' concerns and feedback relating to reservation requests- Monitor guest satisfaction...
-
Reservations Executive
1 month ago
Singapur, Singapore Accor Full timeJob Summary:We are seeking a highly skilled Reservations Executive to join our team at Fairmont Singapore and Swissôtel The Stamford. As a key member of our reservations sales team, you will be responsible for ensuring seamless guest experiences and driving revenue growth through effective sales and marketing strategies.Key Responsibilities:Support the...
-
Executive, Reservation Management
1 month ago
Singapur, Singapore Ascott International Management Pte Ltd Full timeJob Title: Executive, ReservationAt Ascott International Management Pte Ltd, we are seeking a highly skilled and experienced Executive, Reservation to join our team. As a key member of our operations team, you will be responsible for managing reservation requests, monitoring team performance, and ensuring accurate information is provided to guests.Key...
-
Reservations Executive
6 months ago
Singapur, Singapore Accor Full timeCompany Description HOTEL OVERVIEW Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s...
-
Rooms Reservations Executive 1
1 month ago
Singapur, Singapore Shangri-La Full timeWe are looking for a Reservations Executiveto join our team! Key Responsibilities: Handling reservations inquiries via phone, email, and online platforms. Providing information about room availability, rates, and packages to potential guests. Assisting guests in making reservations, modifications, or cancellations. Ensuring accurate and timely...
-
Dining Reservations Executive
6 months ago
Singapur, Singapore Four Seasons Hotels and Resorts Full timeAbout Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...
-
Reservations Coordinator
1 month ago
Singapur, Singapore Shangri-La Full timeUnlock Your Potential as a Rooms Reservations ExecutiveWe are seeking a highly skilled and motivated individual to join our team at Shangri-La Singapore as a Rooms Reservations Executive. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and ensuring seamless guest experiences.Key...
-
Executive, Reservation Management
2 months ago
Singapur, Singapore Ascott International Management Pte Ltd Full timeJob DescriptionAs a key member of our team, you will be responsible for managing reservation requests, ensuring accurate information is provided to guests, and resolving escalated concerns. You will also be responsible for monitoring guest satisfaction levels and feedback for service improvement.Key ResponsibilitiesManage reservation operations, including...
-
Sales Executive
2 months ago
Singapur, Singapore Far East Organization Full timeRole OverviewWe are seeking a highly skilled Sales Executive to join our dynamic Central Reservations team at Far East Hospitality. As a key member of our team, you will be responsible for managing reservations for 18 hotels and 8 Serviced Residences.Key ResponsibilitiesTimely and accurately handle reservations received via all channels in accordance with...
-
Executive, Reservation Management
4 weeks ago
Singapur, Singapore Ascott International Management Pte Ltd Full timeJob DescriptionAs a key member of our team, you will be responsible for managing reservation requests, ensuring accurate information is provided to guests, and resolving escalated concerns. You will also monitor guest satisfaction levels and feedback to improve service delivery.Key ResponsibilitiesManage reservation operations, including checking reservation...
-
Sales and Reservation Executive
3 weeks ago
Singapur, Singapore Far East Organization Full timeKey ResponsibilitiesAs a member of Far East Hospitality's dynamic Central Reservations team, you will be responsible for managing reservations for 18 hotels and 8 Serviced Residences.Timely and accurately handle reservations received via all channels according to SOPsLiaise with bookers and hotels/sales to ensure a smooth pre-arrival experienceMaintain...
-
Reservation Executive
7 months ago
Singapur, Singapore Shangri-La Full timeWe are looking for someone who: Has a passion for customer sales Preferably has experience working in reservation and with relevant hospitality background Loves interacting with guests Has strong interpersonal skills and communication skills Enjoys working as part of a team Has a can-do attitude Is a self-starter Enjoys crafting best-fit...
-
Dining Reservations Coordinator
2 months ago
Singapur, Singapore Four Seasons Hotels and Resorts Full timeAbout Four SeasonsFour Seasons Hotels and Resorts is a global leader in the hospitality industry, renowned for its exceptional service, luxurious amenities, and commitment to excellence. Our team members are the driving force behind our success, and we're seeking a talented individual to join our team as a Dining Reservations Executive.About the RoleThe...
-
Hotel Reservations Coordinator
4 weeks ago
Singapur, Singapore Marina Bay Sands Full timeJob Title: Hotel Reservations ExecutiveJob Summary:Marina Bay Sands is seeking a highly skilled and customer-focused Hotel Reservations Executive to join our team. As a key member of our reservations team, you will be responsible for providing exceptional guest service and ensuring seamless booking experiences for our guests.Key Responsibilities:Provide...
-
Dining Reservations Coordinator
1 month ago
Singapur, Singapore Four Seasons Hotels and Resorts Full timeAbout Four Seasons:Four Seasons Hotels and Resorts is a global leader in the hospitality industry, renowned for its exceptional service, luxurious amenities, and unparalleled guest experiences. Our team members are the driving force behind our success, and we're committed to creating a world-class employee experience that fosters growth, development, and...
-
Capella Connects Executive
2 months ago
Singapur, Singapore Capella Singapore Full timePosition OverviewThe Capella Connects Executive handles enquiries regarding hotel facilities and services, taking in-room dining orders, and dining reservations through phone call, emails and guest messaging hub. The individual also secure and process reservations for guest accommodations, maximizing hotel room rates and occupancy using effective up selling...
-
Senior/ Reservation Sales Executive
6 months ago
Singapur, Singapore Far East Organization Full timeResponsibilities Be part of Far East Hospitality dynamic Central Reservations team managing 18 hotels and 8 Serviced Residences. Handle reservations received via all channels timely and accurately according to SOPs Liaise with bookers and hotels/sales to ensure smooth pre-arrival experience Maintain up-to-date information of all promotions and...
-
Actuarial Analyst
4 weeks ago
Singapur, Singapore SCOR Full timeJob SummarySCOR is a leading global reinsurer in Property & Casualty (P&C) and Life & Health (L&H) sectors. We are seeking an experienced Actuarial Analyst to join our APAC P&C Actuarial Reserving team in Singapore, Sydney, and Beijing. The successful candidate will work closely with Finance, Claims, Pricing, and Underwriting business partners to deliver...
-
Dining Reservations Coordinator
1 month ago
Singapur, Singapore Four Seasons Hotels and Resorts Full timeAbout Four SeasonsFour Seasons Hotels and Resorts is a global leader in the hospitality industry, renowned for its exceptional service, luxurious amenities, and unparalleled guest experiences. Our team members are the driving force behind our success, and we are committed to creating a world-class employee experience that supports their growth and...