Executive, Reservation Management

2 days ago


Singapur, Singapore Ascott International Management Pte Ltd Full time
Job Title: Executive, Reservation

At Ascott International Management Pte Ltd, we are seeking a highly skilled and experienced Executive, Reservation to join our team. As a key member of our operations team, you will be responsible for managing reservation requests, monitoring team performance, and ensuring accurate information is provided to guests.

Key Responsibilities:
  • Manage reservation requests and monitor team performance to ensure accurate information is provided to guests.
  • Assist guests with enquiries and provide room recommendations or packages based on their purpose of stay.
  • Resolve escalated guest concerns and feedback relating to reservation requests.
  • Monitor guest satisfaction levels and feedback for service improvement.
  • Manage reservation operations, including checking reservation records and data entry in the property management system.
  • Collaborate with relevant departments on group allocations and reservations.
  • Monitor team compliance with property standards and procedures for reservation operations.
  • Execute risk response activities to manage system downtime.
  • Monitor room sales and booking pick-up rates for management reporting.
  • Verify room inventory and availability of room types and rates on booking platforms.
  • Analyse reservation forecasts by reviewing seasonal and historical trends.
Requirements:
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Excellent problem-solving and analytical skills.
  • Proficiency in property management systems and software.
  • Ability to work independently and as part of a team.
What We Offer:
  • Flexible benefits with comprehensive medical coverage for self and family.
  • Training and development opportunities.
  • Subsidised rates at Ascott serviced residences.
  • Strong advocate of staff volunteerism.
  • Wellness programmes.

  • Executive, Reservation

    6 months ago


    Singapur, Singapore Ascott International Management Pte Ltd Full time

    Job Description Manage reservation requests - Monitor team to ensure that information provided to guests are accurate and update- Assist guests on enquiries and provide room recommendations or packages to guests based on their purpose of stay- Resolve escalated guests' concerns and feedback relating to reservation requests- Monitor guest satisfaction...


  • Singapur, Singapore Ascott International Management Pte Ltd Full time

    Job DescriptionAs a key member of our team, you will be responsible for managing reservation requests, ensuring accurate information is provided to guests, and resolving escalated concerns. You will also be responsible for monitoring guest satisfaction levels and feedback for service improvement.Key ResponsibilitiesManage reservation operations, including...

  • Reservation Manager

    3 weeks ago


    Singapur, Singapore Ascott International Management Pte Ltd Full time

    Job DescriptionAs a key member of our team, you will be responsible for managing reservation requests, ensuring accurate information is provided to guests, and resolving escalated concerns. You will also monitor team performance, maintain reservation records, and collaborate with other departments to optimize room inventory and sales.Key...


  • Singapur, Singapore Accor Full time

    Job Title: Reservations ExecutiveAt Accor, we are seeking a highly skilled and experienced Reservations Executive to join our team. As a key member of our reservations sales team, you will be responsible for ensuring seamless guest experiences and driving revenue growth through effective sales and marketing strategies.Key Responsibilities:Support the...


  • Singapur, Singapore WORLDWIDE HOTELS MANAGEMENT (H) PTE. LTD. Full time

    Job Title: Reservations OfficerJob Summary:We are seeking a highly organized and detail-oriented Reservations Officer to join our team at Worldwide Hotels Management (H) PTE. LTD. The successful candidate will be responsible for making reservations for customers, ensuring accurate information entry, and providing exceptional customer service.Key...


  • Singapur, Singapore WORLDWIDE HOTELS MANAGEMENT (V) PTE. LTD. Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Reservations Officer to join our team at Worldwide Hotels Management (V) Pte. Ltd. The successful candidate will be responsible for making reservations for customers, ensuring accurate information entry, and providing exceptional customer service.Key ResponsibilitiesMaking reservations for...


  • Singapur, Singapore WORLDWIDE HOTELS MANAGEMENT (V) PTE. LTD. Full time

    Roles & Responsibilities Making reservations for customers based on their various requirements and budgetary allowances. Ensure all information pertaining to reservations is properly entered into the system on a timely manner. Assist to check on room availability. Process and monitor advance deposits/prepayment on reservations. Prepare invoices and...


  • Singapur, Singapore WORLDWIDE HOTELS MANAGEMENT (H) PTE. LTD. Full time

    Roles & ResponsibilitiesJob Description:Making reservations for customers based on their various requirements and budgetary allowances.Ensure all information pertaining to reservations is properly entered into the system on a timely manner.Assist to check on room availability.Process and monitor advance deposits/prepayment on reservations.Prepare invoices...

  • Reservations Executive

    4 months ago


    Singapur, Singapore Accor Full time

    Company Description HOTEL OVERVIEW Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s...


  • Singapur, Singapore Four Seasons Hotels and Resorts Full time

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...


  • Singapur, Singapore Accor Full time

    About the Role:The Reservations Executive will play a key role in supporting the reservations sales team and operations teams to ensure all key performance indicators (KPIs) are met and maintained. This includes conversion rates, abandoned call rates, and quality assurance.Key Responsibilities:Support the reservations sales team and operations teams to...


  • Singapur, Singapore Capella Hotels and Resorts Full time

    Position OverviewThe Assistant Manager, Capella Connects, is responsible for providing exceptional customer service to guests throughout the reservation process. Working closely with the Manager, Capella Connects, and the Front Desk team, this role aims to meet departmental standards, service level, and revenue goals.A. Manage Room InventoryMaximize...

  • Reservation Manager

    4 weeks ago


    Singapur, Singapore Accor Full time

    Job SummaryWe are seeking a highly skilled and experienced Reservation Supervisor to join our team at Accor. As a key member of our Reservations Department, you will be responsible for managing and leading the daily operations of the team, ensuring seamless guest experiences, and driving revenue growth.Key ResponsibilitiesOperations ManagementAssist in...

  • Sales Executive

    3 weeks ago


    Singapur, Singapore Far East Organization Full time

    Role OverviewWe are seeking a highly skilled Sales Executive to join our dynamic Central Reservations team at Far East Hospitality. As a key member of our team, you will be responsible for managing reservations for 18 hotels and 8 Serviced Residences.Key ResponsibilitiesTimely and accurately handle reservations received via all channels in accordance with...


  • Singapur, Singapore AccorHotel Full time

    Job DescriptionAs a Reservation Assistant Manager, you will assist the Reservation Manager in managing daily operations of the Reservations Department, including providing support, coaching and training of the Reservations Agents. The role encompasses all aspects of reservations for the hotel. You will be responsible for maintaining accurate and concise...


  • Singapur, Singapore Shangri-La Full time

    We are seeking a talented individualto join our team at Shangri-La as a Reservation Executive.Key Responsibilities:Develop a passion for customer sales and deliver exceptional serviceUtilize experience in reservation and hospitality to craft best-fit solutions for guestsBuild strong interpersonal skills and communication skills to interact with guestsWork...


  • Singapur, Singapore Capella Singapore Full time

    Position OverviewThe Reservations Specialist plays a crucial role in managing guest reservation inquiries and employing effective sales strategies to secure accommodations at competitive rates. This position entails processing bookings, addressing guest questions, and ensuring meticulous maintenance of reservation records.Key ResponsibilitiesHandle...


  • Singapur, Singapore Capella Singapore Full time

    Position OverviewThe Reservations Specialist plays a crucial role in managing guest reservation inquiries and employing effective sales strategies to secure optimal accommodations. This position entails processing bookings, addressing guest questions, and meticulously maintaining reservation records.Key ResponsibilitiesHandle reservations through various...


  • Singapur, Singapore Four Seasons Hotels and Resorts Full time

    About Four SeasonsFour Seasons Hotels and Resorts is a global leader in the hospitality industry, renowned for its exceptional service, luxurious amenities, and commitment to excellence. Our team members are the driving force behind our success, and we're seeking a talented individual to join our team as a Dining Reservations Executive.About the RoleThe...

  • Reservation Executive

    6 months ago


    Singapur, Singapore Shangri-La Full time

    We are looking for someone who: Has a passion for customer sales Preferably has experience working in reservation and with relevant hospitality background Loves interacting with guests Has strong interpersonal skills and communication skills Enjoys working as part of a team Has a can-do attitude Is a self-starter Enjoys crafting best-fit...