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Reservation Manager

2 months ago

Singapur, Singapore Accor Full time

Job Summary

We are seeking a highly skilled and experienced Reservation Supervisor to join our team at Accor. As a key member of our Reservations Department, you will be responsible for managing and leading the daily operations of the team, ensuring seamless guest experiences, and driving revenue growth.

Key Responsibilities

  • Operations Management
    • Assist in managing and leading the daily operations of the Reservations Department, ensuring efficient and effective service delivery.
    • Maintain a high level of organization and attention to detail, ensuring all tasks are completed on time and to a high standard.
  • Guest Experience
    • Provide exceptional guest service, ensuring all guests receive accurate and up-to-date information at all times.
    • Conduct daily briefings to ensure all team members are aware of guest needs and preferences.
  • Revenue Growth
    • Implement and maintain revenue strategies, ensuring all team members are aware of and adhere to these strategies.
    • Monitor and analyze revenue data, identifying areas for improvement and implementing changes as necessary.
  • Team Management
    • Lead and motivate the Reservations team, ensuring they have the necessary skills and knowledge to perform their roles effectively.
    • Conduct regular performance reviews and provide constructive feedback to team members.
  • Quality and Compliance
    • Ensure all team members comply with Accor's standards and policies, including ResaVision.
    • Monitor and maintain high levels of quality and service delivery, ensuring all guests receive an exceptional experience.

Requirements

  • Education
    • Bachelor's Degree or Diploma in Hospitality Management.
  • Experience
    • Minimum 2 years experience in hotel Reservations.
  • Skills
    • Excellent verbal and written communication and organizational skills.
    • Strong interpersonal and problem-solving abilities.
    • Highly responsible and reliable.
    • Ability to work cohesively as part of a team.
    • Ability to focus attention on guest needs, remaining calm and courteous at all times.

Accomplishments

  • Knowledgeable in Microsoft Windows applications and Opera PMS is an advantage.