Reservations Coordinator

2 months ago

Singapur, Singapore The Standard Hotel Full time
Reservations Agent

About the Role:

We are seeking a highly skilled and organized Reservations Agent to join our team at The Standard Hotel. As a key member of our front desk team, you will be responsible for managing and processing incoming calls, emails, and online booking requests, ensuring accurate entry of reservation details into our property management system.

Key Responsibilities:

  • Handle Reservations: Manage and process incoming calls, emails, and online booking requests, ensuring accurate entry of reservation details into the property management system.
  • Customer Service: Deliver exceptional service by addressing guest inquiries, providing information about hotel amenities, rates, and availability, and resolving any booking-related issues or concerns.
  • Modify and Cancel Reservations: Handle modifications and cancellations of existing reservations according to guest requests, adhering to hotel policies and procedures.
  • Reports: Complete daily reports, including No Show, Cancellation, Arrival reports etc., ensuring accuracy and timely submission.
  • Payments: Manage payments, including prepayments, no-show charges, cancellation fees etc., ensuring proper documentation and processing.
  • Promote Hotel Services: Upsell and cross-sell additional services, such as special packages and room upgrades, to enhance guest experience and drive revenue.
  • Maintain Records: Accurately record and update reservation data, including guest preferences and special requests, in the property management system.
  • Collaboration: Coordinate with other hotel departments, such as Front Desk, Housekeeping etc., to communicate guest needs and ensure a smooth check-in and check-out process.
  • Problem-Solving: Address and resolve booking-related issues or discrepancies efficiently, escalating complex problems to the appropriate department or management when necessary.
  • Stay Informed: Stay updated on hotel policies, promotions, and local events to provide accurate and useful information to guests.
  • Accountability: Ensure that all tasks and guest correspondence are completed promptly and accurately, maintaining a high standard of professionalism.

Requirements:

  • Knowledge in Opera Cloud or Property Management System will be an advantage.
  • Proficient in MS Office will be an advantage.
  • Fluent in English; multilingual is strongly preferred.
  • Team player but also able to work independently.
  • Has good time management.
  • Minimum 1 year of relevant experience in the hotel industry.
  • Pre-opening experience will be an advantage.

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