Hotel Reservations Coordinator

2 months ago


Singapur, Singapore Marina Bay Sands Full time

Job Summary

We are seeking a highly skilled and customer-focused Hotel Reservations Coordinator to join our team at Marina Bay Sands. As a key member of our reservations team, you will be responsible for providing exceptional service to our guests, ensuring seamless booking experiences, and driving revenue growth.

Key Responsibilities

  • Provide personalized assistance to guests with planning and booking reservations for Integrated Resort products and services.
  • Develop and maintain in-depth knowledge of our resort's offerings, amenities, and services to provide accurate and informed recommendations.
  • Collaborate with internal stakeholders to ensure seamless execution of guest requests and resolve any issues that may arise.
  • Utilize advanced technology and systems to manage reservations, track guest interactions, and analyze data to inform business decisions.
  • Contribute to the development and implementation of strategies to drive revenue growth, improve guest satisfaction, and enhance the overall guest experience.
  • Participate in ongoing training and professional development to stay up-to-date on industry trends, best practices, and new technologies.

Requirements

  • Proven experience in a customer-facing role, preferably in the hospitality industry.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with guests, colleagues, and stakeholders.
  • Strong analytical and problem-solving skills, with the ability to work in a fast-paced environment and adapt to changing priorities.
  • Proficiency in Microsoft Office and other relevant software applications.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays, as needed.
  • Fluency in English and Japanese, with the ability to communicate effectively with guests and colleagues in both languages.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Access to exclusive employee discounts and perks.


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