Hotel Reservations Coordinator
2 months ago
Job Summary
We are seeking a highly skilled and customer-focused Hotel Reservations Coordinator to join our team at Marina Bay Sands. As a key member of our reservations team, you will be responsible for providing exceptional service to our guests, ensuring seamless booking experiences, and driving revenue growth.
Key Responsibilities
- Provide personalized assistance to guests with planning and booking reservations for Integrated Resort products and services.
- Develop and maintain in-depth knowledge of our resort's offerings, amenities, and services to provide accurate and informed recommendations.
- Collaborate with internal stakeholders to ensure seamless execution of guest requests and resolve any issues that may arise.
- Utilize advanced technology and systems to manage reservations, track guest interactions, and analyze data to inform business decisions.
- Contribute to the development and implementation of strategies to drive revenue growth, improve guest satisfaction, and enhance the overall guest experience.
- Participate in ongoing training and professional development to stay up-to-date on industry trends, best practices, and new technologies.
Requirements
- Proven experience in a customer-facing role, preferably in the hospitality industry.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with guests, colleagues, and stakeholders.
- Strong analytical and problem-solving skills, with the ability to work in a fast-paced environment and adapt to changing priorities.
- Proficiency in Microsoft Office and other relevant software applications.
- Ability to work a flexible schedule, including evenings, weekends, and holidays, as needed.
- Fluency in English and Japanese, with the ability to communicate effectively with guests and colleagues in both languages.
What We Offer
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- Access to exclusive employee discounts and perks.
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