Hotel Reservations Coordinator

2 weeks ago


Singapur, Singapore Marina Bay Sands Full time

Job Scope

  • Deliver exceptional guest experiences by providing personalized reservation services for Integrated Resort products and services.
  • Utilize strong communication skills to understand guests' needs and preferences.
  • Collaborate with internal and external stakeholders to ensure seamless guest experiences.
  • Apply problem-solving skills to resolve guest complaints and concerns in a timely and professional manner.
  • Stay up-to-date with hotel information and events to provide accurate and timely information to guests.
  • Respond to emergency situations in accordance with hotel guidelines.
  • Contribute to achieving individual and team Key Performance Indicators (KPIs).
  • Perform other responsibilities as assigned by management.

Job Requirements

  • Proven experience in hotel reservation, concierge, or customer service roles is an advantage.
  • Proficient in English; multilingualism is strongly preferred.
  • Excellent communication and interpersonal skills.
  • Patient and polite with a customer-centric attitude.
  • Ability to work well under pressure and multitask.
  • Rotational shifts, including public holidays and overnight shifts, may be required.
  • High collaboration and adaptability in a dynamic environment.
  • Mature, meticulous, and organized with the ability to work independently.
  • Ability to work in a fast-paced environment with minimal supervision.

Marina Bay Sands is committed to building a diverse, equitable, and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhering to and abiding by all rules, regulations, policies, and procedures, including the rules of conduct and business ethics of the Company.



  • Singapur, Singapore The Standard Hotel Full time

    Reservations AgentAbout the Role:We are seeking a highly skilled and organized Reservations Agent to join our team at The Standard Hotel. As a key member of our front desk team, you will be responsible for managing and processing incoming calls, emails, and online booking requests, ensuring accurate entry of reservation details into our property management...


  • Singapur, Singapore The Standard Hotel Full time

    Job Summary:The Reservations Agent will be responsible for managing and processing incoming calls, emails, and online booking requests, ensuring accurate entry of reservation details into the property management system.Key Responsibilities:Reservation Management: Handle incoming calls, emails, and online booking requests, ensuring accurate entry of...


  • Singapur, Singapore Marina Bay Sands Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Experience Coordinator to join our team at Marina Bay Sands. As a key member of our reservations team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesProvide personalized assistance to...

  • Reservations Agent

    2 months ago


    Singapur, Singapore The Standard Hotel Full time

    Responsibilities: Handle Reservations: Manage and process incoming calls, emails, and online booking requests, ensuring accurate entry of reservation details into the property management system. Customer Service: Deliver exceptional service by addressing guest inquiries, providing information about hotel amenities, rates, and availability, and...


  • Singapur, Singapore Marina Bay Sands Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Hotel Reservations Coordinator to join our team at Marina Bay Sands. As a key member of our reservations team, you will be responsible for providing exceptional service to our guests, ensuring seamless booking experiences, and driving revenue growth.Key ResponsibilitiesProvide personalized...


  • Singapur, Singapore Marina Bay Sands Full time

    {"Job Scope": "Delivering Exceptional Guest ExperiencesProvide personalized reservation services to guests, ensuring seamless planning and booking of Integrated Resort products and services.Utilize strong communication skills to understand guests\u2019 needs and preferences, offering tailored solutions to meet their expectations.Offer high-touch service,...


  • Singapur, Singapore Accor Full time

    {"Job Title": "Reservation Agent", "Job Description": "Key ResponsibilitiesAs a Reservation Agent, you will be responsible for handling room reservation inquiries, maintaining accurate records, and maximizing revenue potential for the hotel through upselling and increasing length of stay.Key Performance IndicatorsMaximize revenue by converting reservation...


  • Singapur, Singapore CONCORDE HOTEL SINGAPORE Full time

    Roles & ResponsibilitiesJob Responsibilities: Checking of Next Day’s Arrivals Keep one informed of the available rooms for sale and help maximize room sales by up-selling Attend to all incoming calls with pleasant and polite manner following the SOPs Confirm and process the reservations received from telephone calls accordingly to the established...


  • Singapur, Singapore WORLDWIDE HOTELS MANAGEMENT (H) PTE. LTD. Full time

    Job Title: Reservations OfficerJob Summary:We are seeking a highly organized and detail-oriented Reservations Officer to join our team at Worldwide Hotels Management (H) PTE. LTD. The successful candidate will be responsible for making reservations for customers, ensuring accurate information entry, and providing exceptional customer service.Key...


  • Singapur, Singapore Accor Full time

    {"Job Title": "Reservations Officer", "Job Description": "Key ResponsibilitiesAs a Reservations Officer, you will be responsible for handling telephone enquiries, accepting reservations, and inputting them into the system. You will work closely with the Front Office and Sales & Marketing teams to provide lead advice and feedback on enquiries and firm...


  • Singapur, Singapore Four Seasons Hotels and Resorts Full time

    About Four SeasonsFour Seasons Hotels and Resorts is a global leader in the hospitality industry, renowned for its exceptional service, luxurious amenities, and commitment to excellence. Our team members are the driving force behind our success, and we're seeking a talented individual to join our team as a Dining Reservations Executive.About the RoleThe...


  • Singapur, Singapore SOFITEL Full time

    Job Title: Reservations OfficerJoin Sofitel as a Reservations Officer and be part of a dynamic team that delivers exceptional guest experiences.Key Responsibilities:Telephone Enquiries: Handle incoming calls, respond to guest inquiries, and provide accurate information about hotel services and facilities.Reservation Management: Process reservations, manage...


  • Singapur, Singapore Four Seasons Hotels and Resorts Full time

    About Four Seasons:Four Seasons Hotels and Resorts is a global leader in the luxury hospitality industry, renowned for its exceptional service, stunning properties, and unparalleled guest experiences. Our team members are the driving force behind our success, and we are committed to creating a world-class employee experience that fosters growth, development,...


  • Singapur, Singapore Marriott International Full time

    JOB SUMMARY Respond quickly and efficiently to all reservations-related requests made by prospective hotel guests, corporate bookers, travel agents and co-workers. Promotes room sales through phone contacts and maintains a good relationship with business contacts. Assist the Reservations Manager to ensure the smooth operation of the department. This...


  • Singapur, Singapore Capella Singapore Full time

    Position OverviewThe Reservations Specialist plays a crucial role in managing guest reservation inquiries and employing effective sales strategies to secure accommodations at competitive rates. This position entails processing bookings, addressing guest questions, and ensuring meticulous maintenance of reservation records.Key ResponsibilitiesHandle...


  • Singapur, Singapore Capella Singapore Full time

    Position OverviewThe Reservations Specialist plays a crucial role in managing guest reservation inquiries and employing effective sales strategies to secure optimal accommodations. This position entails processing bookings, addressing guest questions, and meticulously maintaining reservation records.Key ResponsibilitiesHandle reservations through various...

  • Reservation Agent

    7 hours ago


    Singapur, Singapore Accor Full time

    Job Title: Reservation AgentWe are seeking a highly skilled and customer-focused Reservation Agent to join our team at Mondrian Singapore. As a key member of our reservations team, you will be responsible for handling room reservation inquiries, maintaining accurate records, and maximizing revenue potential for the hotel.Key Responsibilities:Maximize revenue...

  • Reservation Agent

    3 days ago


    Singapur, Singapore AccorHotel Full time

    Job DescriptionAs a Reservation Agent at AccorHotel, you will be responsible for handling all room reservation enquiries to the required standard, maintaining accurate and complete records of all reservations, and taking every opportunity to maximize revenue potential for the hotel through upselling and increasing length of stay.Key ResponsibilitiesMaximize...


  • Singapur, Singapore AccorHotel Full time

    Job DescriptionAs a Reservation Assistant Manager, you will assist the Reservation Manager in managing daily operations of the Reservations Department, including providing support, coaching and training of the Reservations Agents. The role encompasses all aspects of reservations for the hotel. You will be responsible for maintaining accurate and concise...

  • Reservation Agent

    2 months ago


    Singapur, Singapore AccorHotel Full time

    Job DescriptionResponsible and accountable for all operations in relation to the Reservations area of the Hotel whilst on dutyAll computer input, manual filing procedures, and statistical information relevant to reservations must be of high qualityYou should strive to provide the most comprehensive and accurate information, to telephone callers, guests, and...