Reservations Coordinator

1 day ago


Singapur, Singapore SOFITEL Full time
Job Title: Reservations Officer

Join Sofitel as a Reservations Officer and be part of a dynamic team that delivers exceptional guest experiences.

Key Responsibilities:
  • Telephone Enquiries: Handle incoming calls, respond to guest inquiries, and provide accurate information about hotel services and facilities.
  • Reservation Management: Process reservations, manage room allocations, and ensure seamless guest experiences.
  • Front Office Support: Collaborate with Front Office and Sales & Marketing teams to provide excellent guest service and achieve sales targets.
  • Guest Communication: Maintain a professional and friendly attitude when interacting with guests, both in person and over the phone.
  • System Accuracy: Ensure accurate and efficient data entry into the hotel's reservation system.
  • Sales and Upselling: Offer guests suitable room types, price inclusions, and promotions to enhance their stay.
  • Daily Tasks: Complete daily tasks diligently, including monitoring reservation status and selling available rooms.
  • Food and Beverage Promotions: Stay informed about F&B promotions and offer guests relevant information.
  • Order Taking: Take in-room dining orders and actively upsell and cross-sell to guests.
  • Telephone Inquiries: Provide concise information to guests about hotel services and facilities.
Qualifications:
  • Professional Image: Project a professional image at all times through personal presentation and interpersonal skills.
  • Training and Development: Desire and ability to train and develop ambassadors.
  • Industry Awareness: Maintain awareness of industry trends and developments.
  • Communication Skills: Excellent numeracy, verbal, and written communication skills.
  • Time Management: Organise time and work efficiently to meet deadlines.
  • Stress Management: Appreciate and maintain an effective outlet for stress.
  • Flexibility: Willingness to work weekends and public holidays as part of the job role.


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