Reservations Coordinator

2 months ago


Singapur, Singapore Accor Full time
{"Job Title": "Reservations Officer", "Job Description": "Key Responsibilities

As a Reservations Officer, you will be responsible for handling telephone enquiries, accepting reservations, and inputting them into the system. You will work closely with the Front Office and Sales & Marketing teams to provide lead advice and feedback on enquiries and firm reservations.

Key tasks include:

  • Providing efficient and courteous telephone service to guests and callers
  • Ensuring accurate and timely input of reservation information into the system
  • Offering appropriate room types, price inclusions, and upselling opportunities
  • Maintaining a professional and friendly attitude while liaising with guests and clients
Requirements

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills
  • Ability to work efficiently and accurately in a fast-paced environment
  • Knowledge of Resavison and Vouch systems
  • Ability to maintain a professional image at all times
About Sofitel Singapore City Centre

Sofitel Singapore City Centre is a luxurious hotel located in the heart of the city. We offer chic designed rooms, 4 Food and Beverage options, a ballroom, and several meeting rooms, fitness and pool facilities.

As a member of our team, you will have the opportunity to work in a dynamic and fast-paced environment, providing exceptional service to our guests and contributing to the success of our hotel.

", "Company Description": "Sofitel Singapore City Centre is a luxurious hotel located in the heart of the city. We offer chic designed rooms, 4 Food and Beverage options, a ballroom, and several meeting rooms, fitness and pool facilities."}

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