Reservation Supervisor

4 months ago


Singapur, Singapore Accor Full time

Company Description

Job Description
Assist in managing and leading the daily operations of the Reservations Department and support the Reservations team in achieving departmental objectives Maintains a very good reputation for the Hotel and assists to increase the overall profitability of the Hotel Responsible for the daily organization of sections To conduct daily briefings. To ensure Revenue strategies implemented are followed through. Responsible for ensuring the team complies with ResaVision standards. Ensures all reports are completed on time. Provides guests with the most accurate and up-to-date information at all times. To ensure all pre-check-in procedures are followed through. To know how to contact all types of guests (individuals, agencies, companies)  Contributes to overall operational efficiency by performing relevant duties as assigned To know and use the margins for negotiating prices Manage the upsell program for the reservations and front desk department. Strive to implement the Accor Vision and demonstrate active use of the Accor Values
Qualifications
Bachelor’s Degree or Diploma in Hospitality Management Minimum 2 years experience in hotel Reservations Knowledgeable in Microsoft Windows applications and Opera PMS is an advantage Excellent verbal and written communication and organizational skills Strong interpersonal and problem-solving abilities Highly responsible & reliable Ability to work cohesively as part of a team Ability to focus attention on guest needs, remaining calm and courteous at all times
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