Spa Reception Supervisor

3 months ago


Singapur, Singapore Capella Singapore Full time

Position Overview

The Spa Reception Supervisor is responsible for maintaining all operating aspects of the spa reception including the arrival, departure, and reservations process of all guests. The individual leads the team of spa receptionists and therapists by example to deliver exceptional service.

The Role

Spa Reception Operations

  • Perform receptionist tasks
  • Provide spa tours
  • Promote spa services and products
  • Deal with dissatisfied or disgruntled guests
  • Document all guest requests and complaints
  • Maintain database of guest preferences
  • Communicate and escalate occurrences that require attention to management

Manage Team

  • Identify training needs of the division and implement a training plan in conjunction with the department heads to close gaps
  • Ensure staff are trained to provide required service quality to all guests and visitors

Talent Profile

  1. At least 3 years of experience in a luxury spa or similar field
  2. Have good knowledge of the spa industry
  3. Ability to multi-task, and be efficient and productive in a fast-paced environment

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