Floral Supervisor

Core Competencies

Action Oriented – Demonstrates enthusiasm, drive and determination to get ahead and pursues goals energetically; shows self-confidence and an optimistic outlook; acts on own initiative and takes responsibility for one's own work and for the safety of others. Adaptability – Shows awareness for one's own strengths and weaknesses; works comfortably in uncertain conditions with no or little direction and information; accepts new ideas and supports change initiatives; adapts or changes one's own views or behaviours to changing circumstance; able to identify one's own developmental needs and seeks opportunities to improve; is able to absorb new information and learn new techniques; maintains stable performance under pressure and in stressful work situations. Communication – Encourages communication throughout the organisation; shares information with others and clearly expresses opinions and information; listens to others sympathetically and takes feelings and views into consideration; communicates awareness of strengths and weaknesses and admits to mistakes; and maintains relationships with people at all levels in the organisation. Customer Focus and Quality – Focuses on identifying and meeting customer's needs by taking their interests and complaints seriously; delivers prompt, efficient and personalised service; shows empathy and understanding for others views and attitudes; and ensures professional, high quality work standards are met; accepts criticism without hostility or defensiveness and uses it constructively to move forward. Integrity  – Acts consistently in accordance with clear ethics and values and models high standards of behaviour for others through one's own actions; maintains confidentiality and upholds agreements made with others; able to relate to people from different cultures; and maintains a balance between work and personal life so neither affects the other negatively. Interpersonal Skills and Teamwork – Identifies and uses the most appropriate interpersonal style to suit different circumstances; identifies well with others and is able to work efficiently in a team; quickly builds rapport with others; helps people with individual limitations and supports them through difficult periods; and shows tolerance and consideration for others' viewpoints; is able to keep own emotions in check and not allow personal feelings disrupt work. Time and Task Management  – Manages time effectively and shows punctuality; completes tasks on time; structures work activities in a systematic way; respects and follows company policies; shows organizational commitment; ensures safety at the workplace. Shows receptiveness to being managed and co-operates willingly; demonstrates detailed job knowledge, manual ability and technical expertise in one’s own area.

Main Duties and Scope of Role

Conducts daily briefings and attend meetings Prepare and assign daily tasks and monitor the daily production process and overall operation  Receiving deliveries, checking quality of flowers and treating the flowers appropriately Assist in preparing large floral arrangements, centerpieces for hotel lobby and casino/paiza areas and other outlets Prepare the floral arrangement/balloon artistry in a cost-effective mindset without compromising quality Ensure that all floral displays in all public areas and guest rooms are well constructed and maintained Ensure that the requirements of VIP arrivals and in-house guests are managed well. Maintains flower consumption at a minimum, controls recycling of flowers and ensures accurate recording and charges for floral Supervises the general inventory of all materials and equipment Checks and freshens up floral arrangements in the designated areas across the property and scheduling installation change over days as necessary. Monitor and report department shrinkage and make timely adjustments Monitor standing orders for flowers, plants, related merchandise, supplies and raise requisitions /adjustments as required following adhering to pre-determined PAR levels. Trained in the relevant PMS/Microsoft/POS systems and these systems are used effectively Support and follow through with the implementation of new floral/balloon artistry arrangements Respond to special requests for events, outlets, guests via email/telephone in a timely manner. Keep abreast of the competition and evaluate market trends Manages team member related issues, such as disciplinary action Maintains good rapport with all departments and ensure that leadership are kept fully aware of all feedback from either guests or other departments. Be proactive in safety and accident prevention. Ensure that all Team Members are adequately trained in the use of all floral tools, lifting techniques and other potentially hazardous parts of their daily work. Ensure a clean, safe and pleasing environment for all Guests and Team Members. Ensures that team members are always fairly treated without favour or unfair expectations. Ensures that team members are fairly and professionally rostered and are allocated work assignments which are appropriate for their rank and capability to meet the demands expected. Ensures high standard of personal presentation and grooming, acting as positive role model. Perform all duties in accordance with Marina Bay Sands policies and within the realm of the Marina Bay Sands Company vision, mission and values. Perform any adhoc duties that may be assigned

JOB REQUIREMENT

Education & Certification

Professional certification in floristry, horticulture, floral design, landscape architecture or other related fields

Experience

Minimum 3 years of experience in international luxury hotel brands with relevant capacity and environment Ability to successfully operate large-scale high-pressure environment with sudden change in business levels

Competencies

Good command of spoken and written English and other regional languages would be highly regarded Strong leadership competencies Excellent time management, organizational, communication and motivational skills Ability to drive consistent excellence in repetitive process driven tasks Be able to work long hours standing Be able to work during odd hours Able to lift/move heavy objects 

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

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