Reservation Specialist

3 weeks ago


Singapur, Singapore Accor Full time
Company Overview

Accor is a world-leading hospitality group, dedicated to providing exceptional experiences for guests in a diverse range of hotels and resorts.

Position Overview

The Reservations Officer plays a crucial role in ensuring a seamless booking experience for our guests. This position involves:

  • Managing incoming telephone inquiries and processing reservations accurately in the system.
  • Reporting directly to the Assistant Reservations Manager.
  • Utilizing systems such as Resavison and Vouch proficiently.
  • Collaborating closely with Front Office and Sales & Marketing teams to provide insightful feedback on inquiries and confirmed bookings.
  • Maintaining a professional demeanor while interacting with guests and clients, both in person and over the phone.
  • Delivering efficient and courteous telephone service to uphold the high service standards of Accor.
  • Ensuring all reservation details are entered correctly into the system, minimizing errors.
  • Recommending suitable room types, pricing options, and effectively addressing any pricing concerns.
  • Completing daily tasks diligently and accurately.
  • Monitoring reservation statuses to optimize room sales.
  • Staying informed about Food & Beverage promotions.
  • Taking In-Room Dining orders while actively promoting additional services.
  • Handling restaurant reservations and inquiries via phone or email.
  • Overseeing the fulfillment of promises and orders processed through Vouch and HotSos.
  • Providing clear and concise information regarding hotel services and facilities to all telephone inquiries.
Qualifications
  • Exhibit a professional image at all times through personal presentation and interpersonal skills.
  • Demonstrate a desire and capability to train and develop team members.
  • Maintain awareness of industry trends and best practices.
  • Establish rapport easily and initiate contacts effectively.
  • Communicate assertively yet tactfully.
  • Organize time and work efficiently.
  • Possess excellent numeracy, verbal, and written communication skills.
  • Show willingness to pursue further development opportunities.
  • Manage stress effectively and maintain a positive work environment.
  • Be prepared to work weekends and public holidays as required.
  • Exhibit a strong aptitude for ongoing professional development within Accor.


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