Reservations Specialist at Capella Connects

3 weeks ago


Singapur, Singapore Capella Singapore Full time

Position Overview
The Reservations Specialist is tasked with managing inquiries related to guest accommodations and employing effective sales strategies to secure bookings at competitive rates. This role encompasses the processing of reservations, addressing guest questions, and ensuring meticulous maintenance of reservation records.

Key Responsibilities

  • Manage reservations through various communication channels
  • Proactively identify and meet guest needs
  • Relay reservation information accurately and in a timely manner
  • Direct requests to the relevant departments
  • Efficiently enter and retrieve data within computer systems
  • Allocate rooms according to guest preferences and availability
  • Offer insights on hotel amenities and nearby attractions

Requirements

  • High school diploma or equivalent; hospitality degree is advantageous
  • Excellent customer service and communication abilities
  • Availability to work flexible hours, including weekends
  • Understanding of hotel revenue management principles
  • Familiarity with property management and reservation systems


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