Captain - In-Room Dining

6 months ago

Singapur, Singapore Marina Bay Sands Full time

Company Overview:

We are a luxurious hospitality that prides itself on providing exceptional service and unforgettable experiences.

experiences for our guests. Our in-room dining team plays an important role in ensuring that our guests receive top-notch service and enjoy a delightful dining experience within the comfort of their rooms.

Position Overview:

As an In-Room Dining Captain, you will be responsible for overseeing and coordinating all aspects of the in-room fine dining service. You will lead a team of dedicated professionals, ensuring seamless execution of orders, maintaining high service standards, and delivering an exceptional guest experience. The ideal candidate will possess excellent leadership skills, a strong attention to detail, and a passion for providing outstanding service.

Job Responsibilities:

Supervise and coordinate all in-room dining operations, ensuring smooth and efficient service delivery. Train, mentor, and motivate a team of in-room dining staff, fostering a positive work environment and promoting teamwork. Take charge of guest orders, ensuring accuracy, timeliness, and adherence to quality standards. Collaborate with the culinary team to ensure menu offerings are up-to-date, appealing, and meet guest preferences. Maintain a thorough knowledge of the menu, including ingredients, preparation methods, and allergens, to assist guests with their dining choices if order takers need your assistant. Handle guest inquiries, complaints, and special requests promptly and professionally, striving to exceed expectations. Monitor inventory levels, place orders for supplies, and ensure proper storage and handling of food and beverage items. Uphold and enforce health and safety regulations, maintaining a clean and organized work environment. Collaborate with other departments, such as housekeeping, butlers and front office, to ensure seamless guest experiences. Stay updated with industry trends, new techniques, and emerging technologies in the field of in-room dining. 

Job Requirements:

Fluent in English and other languages is a plus Experience in a similar role within the hospitality industry, preferably in a luxury hotel or resort setting. Leadership skills, with the ability to inspire and motivate a team to deliver exceptional service. Excellent communication and interpersonal skills, with the ability to interact effectively with guests and colleagues. Strong organizational and multitasking abilities, with a keen eye for detail and the ability to work under pressure. Exceptional problem-solving skills, with the ability to think quickly and find effective solutions in a fast-paced environment. A passion for providing outstanding guest service, with a genuine desire to exceed guest expectations. Flexibility to work various shifts, including night shift and public holidays, based on business needs. Familiarity with point-of-sale systems and other relevant technology used in in-room dining operations. A commitment to upholding health and safety standards and ensuring compliance with all relevant regulations.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

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