AVP/Manager, Reserve Card Relationship Manager, Personal Financial Services
7 months ago
AVP/Manager, Reserve Card Relationship Manager, Personal Financial Services
Posting Date: 26-May-2023 Location:SG
Company: United Overseas Bank Limited
About UOB
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.
Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
About the Department
The Retail function provides Personal and Business Banking customers with financial solutions tailored to their needs. We help them manage their money wisely and meet their financial goals through an extensive range of products and services. These include deposit, insurance, secured and unsecured loans, investment and wealth advisory services.
Personal Financial Services
We design and provide products and services that empower our customers to enjoy greater banking convenience while they extract more value from their money. In particular, we are focused on promoting and developing healthy saving and investment practices across generations.
Job Responsibilities
Overview
Our Reserve Card Relationship Managers (RMs) play a critical role in driving UOB’s credit card business in the premium segment. Our RMs are skilled in managing the lifestyle and banking needs of our Reserve Card clients. They build deep, meaningful relationships and consistently exceed expectations of their clients.
- Deliver best-in-class account management to clients, by anticipating requests and resolving issues in an effective and timely manner
- Assist with the banking and lifestyle requests of clients; examples include redemption of frequent flyer miles, securing restaurant reservations and making golf bookings
- Achieve acquisition targets by bringing in new clients through internal leads and external sources
- Attend related dining/fashion events to build rapport with existing portfolio of clients, and to expand network of potential leads
- Contribute to overall team results by accomplishing individual sales targets
Job Requirements
- Minimum of 2 years’ experience in hospitality, luxury retail or air crew
- Able to communicate with confidence
- Able to work well under tight timelines and pressure
- Basic interest in fine wines & dining, luxury goods, fashion trends, super cars and travel destinations
- Basic understanding of payments and credit card rewards
- Able to present, promote and sell our card products and related services
- Strong prospecting and negotiation skills to meet sales goals
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