Reservations Executive
4 weeks ago
Job Description
- Operate and manage the Reservations Sales function of the Hotel.
- Update guest profiles for reference when needed.
- Handle telephone enquiries, process reservations, upsell rooms and enter data of reservations received.
- Maximise potentials in the Hotel’s occupancy and revenue whilst protecting the Hotel's business mix.
- Provide efficient and courteous telephone service to guests and callers to create a favorable image of the Hotel.
- Provide comprehensive and accurate information to internal and external customers.
- Build good rapport with business associates and internal customers.
- Establishes and maintains good relations with corporate accounts travel agencies, airlines and other booking sources.
- Perform any other works as and when assigned by the Management.
Requirements
- 1-3 years of experience in a similar capacity
- Comfortable working in a fast paced environment
- Effective communication and interpersonal skills
- Familiar with hospitality packages/products/services
- Customer service oriented
Tell employers what skills you have
Work Autonomously
Front Office
Upselling
Customer Service Oriented
Analytical Capability
Actuarial
Reserves
Secondary Education
Quality Assurance
Hospitality Industry
Research and Development
Compass
Portfolio Management
Opera
Fixed Income
Customer Service
Equities
Hospitality
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