Reservations Officer

4 weeks ago

Singapur, Singapore AccorHotel Full time
Job Description

  • Responsible for handling telephone enquiries, accepting reservations and subsequently inputting it into the system.
  • Report directly to the Assistant Reservations Manager
  • Be well versed in Resavison and Vouch
  • Work closely with all Front Office and Sales & Marketing providing lead advice and constant "feedback" concerning both enquiries and firm reservations
  • Maintain a professional and friendly attitude while liaising with guests and clients both in person and on the telephone.
  • Provide efficient and courteous telephone service to guests and callers so as to upkeep the service standards of Sofitel.
  • Responsible to ensure that all information relating to a reservation is keyed correctly into the system and is of highest accuracy with errors kept to an absolute minimum.
  • Offer appropriate room types, price inclusions, upsell and handle price objections.
  • Responsible for ensuring that all daily tasks is completed diligently
  • Take note of the reservation status to sell available rooms.
  • To be well informed in all F&B Promotions
  • Taking In Room Dining Orders and actively upselling and cross-selling
  • Taking restaurant reservations and all other enquiries via phone or emails
  • Monitor delivery of promises and orders that come through Vouch and HotSos
  • Responsible for providing all telephone inquiries with concise information concerning the services and facilities provided by the Hotel.

Qualifications

  • Project professional image at all times through personal presentation / interpersonal skills.
  • Desire and ability to train and develop ambassador
  • Maintain awareness of industry trends
  • Initiate contacts and establishes rapport easily
  • Assert point of view directly yet tactfully
  • Organise time and work efficiently
  • Excellent numeracy, verbal and written communication skills
  • Has the ability and willingness to undertake further development
  • Appreciate and maintain an effective outlet for stress
  • Willingness to work weekends and public holidays as part of the job role.
  • Has the aptitude and willingness to undertake further development with Sofitel.


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