Digital Customer Journey Manager
3 weeks ago
About DBS Bank
As a leading bank in Asia, DBS Consumer Banking Group is uniquely positioned to help our customers achieve their goals and aspirations. With a full spectrum of financial solutions, including deposits, investments, insurance, mortgages, credit cards, and personal loans, we provide our customers with the tools they need to succeed at every stage of their lives.
Key Responsibilities
- Design and improve the customer journey for unsecured loans to enhance the overall customer experience.
- Collaborate with internal and external partners to integrate onboarding journeys, ensuring a seamless and efficient application process.
- Grow straight-through processing on digital channels and reduce manual handling by internal stakeholders.
- Expand and digitize application channels through partnerships to drive acquisition and revenue growth.
- Lead projects that promote journey digitization and self-service banking adoption.
- Utilize data analytics to identify trends and drive digital adoption, higher straight-through processing rates, and lower turnaround times.
Requirements
- Bachelor's degree with a minimum of 5 years of experience in the banking industry.
- Strong understanding of unsecured lending products.
- Ability to lead and manage daily operations with a customer-centric approach.
- Strategic thinking and analytical skills.
- Driven and resourceful individual who consistently meets expectations.
- Independent and self-motivated with strong communication and presentation skills.
About the Role
We offer a competitive salary and benefits package, as well as a dynamic work environment that supports your growth and recognizes your achievements.
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