AVP / Senior Associate, Digital Customer Journey Manager, Consumer Unsecured Loans, Consumer Banking Group
6 months ago
Business Function
As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you.
Responsibilities
Design and improve current customer journey on unsecured loans product to elevate customer experience Work with internal & external partners to integrate on-boarding journeys to ensure simple and smooth application process Grow straight-through processing on digital channels and reduce manual handling by internal stakeholders Expand and digitize application channels through partnerships for acquisition and revenue growth Front projects for unsecured loans that drive journey digitization promoting self-service banking adoption Using Control Tower to identify trend and translate to actionable insights to drive digital adoption, higher STP rate and lower TAT timeRequirements
Bachelor Degree with a minimum of 5 years of working experience in the Banking Industry is preferred Good grasp of the Unsecured Lending products is preferred Comfortable leading rituals & run day-to-day with Managing-Thru-Journey Strategic thinking with strong analytical skills Driven, consistently meeting expectations and resourceful Independent and self-motivated Strong communication and presentation skillsApply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
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