Digital Customer Journey Manager
4 weeks ago
About the Role
As a key member of the DBS Consumer Banking Group, you will play a crucial role in designing and improving the customer journey for unsecured loans. Your expertise will be instrumental in elevating the customer experience and driving digital adoption.
Key Responsibilities
- Develop and implement strategies to enhance the customer journey, focusing on simplicity and smoothness.
- Collaborate with internal and external partners to integrate onboarding journeys and streamline application processes.
- Drive growth in straight-through processing on digital channels and reduce manual handling by internal stakeholders.
- Explore new application channels through partnerships to boost acquisition and revenue growth.
- Lead projects that promote journey digitization and self-service banking adoption.
- Utilize Control Tower to identify trends and translate them into actionable insights, driving digital adoption and improving STP rates and TAT times.
Requirements
- Bachelor's degree with a minimum of 5 years of experience in the banking industry.
- Strong understanding of unsecured lending products.
- Ability to lead and manage daily operations with Managing-Thru-Journey.
- Strategic thinking with strong analytical skills.
- Driven, resourceful, and consistently meeting expectations.
- Independent and self-motivated.
- Excellent communication and presentation skills.
What We Offer
A competitive salary and benefits package, along with the opportunity to work in a dynamic environment that supports your development and recognizes your achievements.
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