Ecommerce Manager
4 weeks ago
We are seeking a highly skilled Ecommerce Manager to join our team at Newfold Digital. As the Storefronts & Digital Experience Lead, you will be responsible for managing and driving the success of our online stores, including content management, campaign release controls, A/B testing, UX tests, onsite development oversight, and project management.
Key Responsibilities- Build and maintain the platform roadmap, ensuring it aligns with the business strategy and impacts customer and key eCommerce drivers.
- Operate as an execution-leader, guiding brand squads with content management of AEM and non-AEM storefronts.
- Oversee multi-brand instances of AEM, managing roadmaps and release cycles, and collaborating with respective brand managers on deliverables.
- Continuously measure and report key storefront performance metrics, such as CVR, Click & Engagement Metrics, and Load Time.
- Ensure user management and controls are governed by policies and procedures.
- Drive continuous improvement through frequent deployments of onsite tests, tracking and measuring performance using tools like Google Analytics, Hotjar, Optimizely, and other customer insights.
- Work with UX designers to create PRDs and high-level mockups/wireframes, along with the Design team to define desired outcomes.
- 6+ years' experience working in eCommerce or Storefronts roles.
- Strong communication, organizational, and analytical skills.
- A keen eye for good design and understanding of user experience.
- A customer-first mindset and ability to adopt design thinking principles.
- Knowledge of tracking customer journeys and ability to analyze and utilize data.
- Experience working with tools like Jira, Google Analytics, Hotjar, Moqups, Optimizely.
- A strong understanding of CMS systems and how HTML/CSS/JavaScript works.
- Attention to detail, multitasking, and customer service focus.
- Experience working in an agile organization or with cross-functional teams.
- Ability to build collaborative relationships with a diverse range of stakeholders.
- Driven by delivery, delivering on time and to high standards.
Newfold Digital is a company that values diversity and inclusion. We celebrate our differences and foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees. We have 20+ affinity groups where you can network and connect with Newfolders globally.
We care about you and your family's physical and mental health by providing competitive HMO benefits – 175k MBL with one free dependent upon one year of service. We also give out Punctuality Bonus, Generous Vacation policy, and much more.
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