Ecommerce Manager

2 weeks ago


Singapur, Singapore Newfold Digital Full time
About the Role

We are seeking a highly skilled Ecommerce Manager to join our team at Newfold Digital. As the Storefronts & eCommerce Manager, you will be responsible for managing and driving various aspects of our online stores, including content management, campaign release controls, A/B testing, UX tests, onsite development oversight, and project management.

Key Responsibilities
  • Build and maintain the platform roadmap, ensuring it aligns with the business strategy and impacts customer and key eCommerce drivers.
  • Operate as an execution-leader, guiding brand squads with content management of AEM and non-AEM storefronts.
  • Oversee multi-brand instances of AEM, managing roadmaps and release cycles, and collaborating with brand managers on deliverables.
  • Continuously measure and report key storefront performance metrics, such as CVR, Click & Engagement Metrics, and Load Time.
  • Ensure user management and controls are governed by policies and procedures.
  • Drive continuous improvement through frequent deployments of onsite tests, tracking performance through tools like Google Analytics, Hotjar, Optimizely, and other customer insights.
  • Work with UX designers to create PRDs and high-level mockups/wireframes, aligning with the design team to define desired outcomes.
Requirements
  • 6+ years' experience working in eCommerce or Storefronts roles.
  • Strong communication, organizational, and analytical skills.
  • A keen eye for good design and understanding of user experience.
  • A customer-first mindset and ability to adopt design thinking principles.
  • Knowledge of tracking customer journeys and ability to analyze and utilize data.
  • Experience working with tools like Jira, Google Analytics, Hotjar, Moqups, Optimizely.
  • A strong understanding of CMS systems and how HTML/CSS/Javascript works.
  • Attention to detail, multitasking, and customer service focus.
  • Experience working in an agile organization or with cross-functional teams.
  • Ability to build collaborative relationships with a diverse range of stakeholders.
  • Driven by delivery, delivering on time and to high standards.
About Us

Newfold Digital is a company that values diversity, inclusion, and work-life balance. We offer a range of benefits, including competitive HMO benefits, a generous vacation policy, and a culture of belonging. We are a family that cares about our employees' physical and mental health and well-being.



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