Digital Platform Manager

7 days ago


Singapur, Singapore United Overseas Bank Full time
About United Overseas Bank

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of over 500 branches and offices in 19 countries and territories. With a history spanning over 80 years, we have been guided by our values of Honorable, Enterprising, United, and Committed. Our mission is to build and expand the best digital bank in ASEAN.

About the Department

We are a team of innovators and entrepreneurs who are passionate about digital technology. Our mission is to empower the digital generation with a full suite of banking solutions through a smart, mobile-only app. We are looking for a candidate who is passionate about digital technology to be part of our Singapore Digital Platform Team.

Job Responsibilities
  • Oversee and deliver end-to-end digital platform solutions and drive delivery & optimization of our digital platforms.
  • Work closely with Business product managers to understand and rationalise new feature requirements. Prioritise and build business case for new product features and improvements.
  • Work with Digital PO and GTO to design customer journey for great customer experience.
  • Customer impact analysis and communications.
  • Track project status and remove impediments.
  • Work with GTO and testing team to ensure UAT signoff.
  • Comparative analysis of competitor and other digital platforms to continuously improve.
  • Work closely with Operations, call centre and Branches on new feature launches and implementation of new and/or enhance processes to support the launches.
  • Drive deep digital and digital end to end across the customer journeys.
  • Ensure tight alignment between business strategy and technology roadmap.
  • Co-own the digital customer experience journey and regulatory compliance with PO to ensure all risks are considered and managed accordingly.
Requirements
  • Bachelor degree with minimum 8 years of relevant working experiences preferred.
  • Experience in Sharepoint.
  • Good understanding of banking applications and retail banking business.
  • Ability to multitask and work in a fast-paced environment under tight deadlines.
  • Excellent communications skills and the ability to influence internal and external stakeholders to meet business goals.
  • Strong analytical and problem solving skills.
  • Proactive and able to execute independently.


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