Digital Platform Executive

4 days ago

Singapur, Singapore United Overseas Bank Full time

About United Overseas Bank

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America.

We operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years.

We are guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success.

About the Department

We are building and expanding the best digital bank in ASEAN.

Traditional retail banking is changing rapidly, and will change even more in the next 10 years. We fundamentally rethink the retail banking strategy, business model and proposition, to stay relevant and keep up with the challenges that lie ahead in this rapidly evolving landscape.

TMRW: Empowering the Digital Generation

TMRW empowers the digital generation with a full suite of banking solutions through a smart, mobile-only app. Our mission is to build and expand the best digital bank in ASEAN.

Launched in Indonesia and Thailand as the first mobile only digital bank by United Overseas Bank (UOB) in ASEAN, TMRW offers innovative and simple solutions to help customers stay one step ahead of their finances.

Our Business Model

Our business model is powered by next-generation artificial intelligence, machine learning, data analytics, user interface design and smartphone capabilities. These include our own digital technology innovations as well as solutions provided through our collaboration with FinTech partners.

We embrace a competitive strategy that focuses on customer intimacy, measured by net-promoter-score (NPS).

Award-Winning Digital Bank

Since launch, TMRW has won many awards in total, including: Best Digital Bank in ASEAN, Best Digital Bank for Customer Experience and Best Bank for Millennials.

About the Role

We are looking for a candidate who is passionate about digital technology to be part of the Singapore Digital Platform Team.

You must be positive with a 'can do' attitude to oversee and deliver end-to-end digital platform solutions and drive delivery & optimization of our digital platforms.

Key Responsibilities

  • Execute business strategy roadmap by working closely with Business product managers to develop, implement and improve online payment products.
  • Analyse, prioritise and build business case for new product features and improvements.
  • Provide SG requirements on customer journey, customer experience and feature capabilities to Digital PO.
  • Be on top of the project status and progress. Remove any impediments to ensure project gets implemented smoothly and on time.
  • Work with testing team to ensure UAT test scope and scenarios are well covered and to ensure signoff.
  • Work closely with Operations, call centre and Branches on new feature launches and implementation of new and/or enhance processes to support the launches.
  • Conduct Customer impact analysis and collaborate with stakeholders on customers communications.
  • Regularly perform comparative analysis of competitor and other digital platforms on payments to continuously improve.
  • Co-own the digital customer experience journey and regulatory compliance with PO to ensure all risks are considered and managed accordingly.

Requirements

  • Bachelor degree with minimum 8 years of relevant working experiences preferred.
  • Strong knowledge of the payments industry and related technologies. Experience in payment and building digital payment platform.
  • Good understanding of banking applications and retail banking business.
  • Ability to multitask and work in a fast-paced environment under tight deadlines.
  • Excellent communications skills and the ability to influence internal and external stakeholders to meet business goals.
  • Strong analytical and problem solving skills.
  • Proactive and able to execute independently.

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