Digital Platforms Operations Manager

5 days ago


Singapur, Singapore CapitaLand Full time

Job Summary

We are seeking a highly skilled and experienced professional to join our Digital Platforms team as a Senior / Executive, Customer Experience and Operations. The successful candidate will be responsible for driving the evolution and transformation of our retail and workspace landscape.

Key Responsibilities

  • Develop and implement best-in-class digital operations across digital marketing planning, tracking, campaign management, and reporting.
  • Support business units in ensuring seamless digital marketing campaign rollouts, data capture, organization, and activation using our digital platforms products.
  • Collaborate effectively with cross-functional teams to uphold a seamless and efficient way of working.
  • Measure campaign performance against forecasts, optimizing results for continued improvement.
  • Continually assess and develop best practices and approaches to optimization, digital campaign management, and business process improvement.
  • Utilize relevant data and analytics to gain insights on campaign performance.

Requirements

  • Degree or Diploma in Operations, Marketing, or equivalent.
  • At least 2 years of experience in ad/campaign operations or CRM/eCommerce related fields.
  • Strong operational experience and knowledge of analytical methodologies.
  • Ability to work collaboratively as part of a cross-functional team.
  • Strong listening, negotiation, presentation, verbal, and written communication skills.

What We Offer

  • Flexible benefits with comprehensive medical coverage for self and family.
  • Training and development opportunities.
  • Subsidized rates at Ascott serviced residences.
  • Strong advocate of staff volunteerism.
  • Wellness programs.


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