Digital Platforms Operations Manager
5 days ago
Job Summary
We are seeking a highly skilled and experienced professional to join our Digital Platforms team as a Senior / Executive, Customer Experience and Operations. The successful candidate will be responsible for driving the evolution and transformation of our retail and workspace landscape.
Key Responsibilities
- Develop and implement best-in-class digital operations across digital marketing planning, tracking, campaign management, and reporting.
- Support business units in ensuring seamless digital marketing campaign rollouts, data capture, organization, and activation using our digital platforms products.
- Collaborate effectively with cross-functional teams to uphold a seamless and efficient way of working.
- Measure campaign performance against forecasts, optimizing results for continued improvement.
- Continually assess and develop best practices and approaches to optimization, digital campaign management, and business process improvement.
- Utilize relevant data and analytics to gain insights on campaign performance.
Requirements
- Degree or Diploma in Operations, Marketing, or equivalent.
- At least 2 years of experience in ad/campaign operations or CRM/eCommerce related fields.
- Strong operational experience and knowledge of analytical methodologies.
- Ability to work collaboratively as part of a cross-functional team.
- Strong listening, negotiation, presentation, verbal, and written communication skills.
What We Offer
- Flexible benefits with comprehensive medical coverage for self and family.
- Training and development opportunities.
- Subsidized rates at Ascott serviced residences.
- Strong advocate of staff volunteerism.
- Wellness programs.
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