Revenue Operations Manager

2 months ago

Singapur, Singapore Digital Identity Pte Ltd Full time

VIDA was established in 2018 to provide identity verification, legally binding and verifiable digital signatures, and passwordless authentication for businesses and individuals. VIDA provides legal assurance to ensure that people are who they claim to be and that these people continue to be trustworthy.

VIDA’s identity verification solutions use world-class technology and global security standards. Our full-service verified digital identity platform is equipped with robust Face Recognition and Liveness Detection, and VIDA's operations have been ISO 27001 certified. VIDA is the only Certificate Authority in Indonesia to be certified by WebTrust. VIDA’s digital signatures are legally recognized in 40 countries and VIDA is an accredited Trust Service Provider and Cloud Signing Partner for Adobe Sign and DocuSign.

The Role

As a Revenue Operations Manager at VIDA, you will be responsible for overseeing and improving the efficiency and effectiveness of our sales operations. You will work closely with the sales leadership team to implement strategies, processes, and tools that drive revenue growth and enhance the overall performance of our sales organization. This role is instrumental in ensuring that our sales teams are equipped with the resources and support they need to succeed.

Key Responsibilities:

Sales Process Optimization:

  • Analyze and assess the existing sales processes and workflows, identifying areas for improvement.
  • Collaborate with cross-functional teams to design and implement process enhancements to increase sales efficiency and effectiveness.
  • Develop and document standardized sales procedures and best practices.

Data Analysis and Reporting:

  • Utilize CRM and other sales data systems to gather, analyze, and present data-driven insights to support decision-making.
  • Create and maintain dashboards and reports that provide real-time visibility into sales performance, funnel metrics, quotas, targets.
  • Identify trends and recommend actions to address sales challenges and opportunities.

Strategic Planning:

  • Conduct market research and competitive analysis to identify growth opportunities
  • Inform investment decisions through data-driven business cases and opportunity sizing

Sales Enablement:

  • Collaborate with the training and enablement teams to develop sales training programs and materials that enhance the skills of the sales force.
  • Ensure that sales teams have access to the necessary tools, resources, and technology to effectively sell our products.
  • Facilitate communication and knowledge sharing within the sales organization.

Forecasting and Planning:

  • Assist in the development of sales forecasts and annual sales plans.
  • Monitor sales performance against targets and make recommendations for adjustments as needed.
  • Manage sales territory assignments and quota allocations.

Sales Technology Management:

  • Fully own CRM system from design, continuous improvement, report, and dashboard creation and maintenance.
  • Evaluate, implement, and manage sales technology solutions, including CRM systems, sales analytics tools, and sales automation software.
  • Troubleshoot and provide technical support to sales teams regarding software and tools.

Cross-Functional Collaboration:

  • Collaborate with marketing, finance, and product teams to align goals and initiatives.
  • Foster a culture of teamwork and collaboration within the sales organization.

Ideal Profile

  • You possess a Bachelor's degree in a quantitative field, business or a related field.
  • You have 3-5 years of proven experience in sales operations in the enterprise software industry, preferably in the Cloud space, supporting the sales, customer success, and partnership functions.
  • You have proficiency in using CRM software (eg. Hubspot), data analysis tools (e.g., Holistics), and sales analytics platforms.
  • You have proficiency in using SQL for data analysis and reporting.
  • You have strong analytical and problem-solving skills.
  • You have excellent communication and interpersonal skills.
  • You have the ability to lead and influence cross-functional teams.
  • You have knowledge of industry best practices and emerging trends in sales operations.
  • Understanding the digital financial services and e-commerce industries in Indonesia is a plus.

What's on Offer?

  • Opportunities for career growth and continuous learning in a fast-paced, innovative environment.
  • Flexible work arrangements and a supportive, inclusive company culture.

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