Digital Product Manager

2 months ago


Singapur, Singapore HSBC Full time

About HSBC

HSBC is a leading global banking and financial services organization with a rich history and a strong commitment to innovation and customer satisfaction.

Our Business

Wealth and Personal Banking (WPB) is a key business area within HSBC, responsible for delivering world-class wealth management and borderless banking capabilities to our customers.

Job Summary

We are seeking a highly skilled Digital Product Manager to join our team and drive the development of innovative digital products and customer experiences.

Key Responsibilities

  • Develop and execute a digital product roadmap to enhance and optimize customer journeys.
  • Accountable for the end-to-end digital product lifecycle, ensuring maximum return on investment (ROI) is achieved.
  • Act as owner/champion for one or more digital products, selecting and adapting appropriate product development methods, tools, and techniques.
  • Collaborate with stakeholders across local markets and global colleagues to define products and journeys.
  • Define future products and capabilities, and develop robust business cases to demonstrate commercial benefits.
  • Identify and drive improvement opportunities across customer experience, commercial product sales, and digitally native capabilities.
  • Responsible for commercializing products and tracking ROI after launch to ensure targets are met.
  • Use customer insight and data to enhance and maximize customer experience.
  • Define functional and deployment requirements, in conjunction with software delivery, change delivery, marketing, and other stakeholders.
  • Refine the overall digital experience for new capabilities in partnership with marketing, proposition, and other key stakeholders.
  • Research new technologies and services, assess competitors, and review digital regulations to inform new capabilities.

Requirements

  • Energetic and positive attitude, with a strong team player mindset.
  • 6+ years of digital product management experience in building and launching new products and journeys.
  • Proven experience in designing products and holistic customer experiences, with a passion for creating best-in-class experiences.
  • Proven experience in using design thinking, lean start-up, and agile methodologies.
  • Possess a blend of business and technical knowledge, with the ability to drive strategy into action.
  • Ability to formulate and execute key artifacts such as product roadmaps and business cases.
  • An entrepreneurial drive to investigate and decipher why things happen using data and MI, with the ability to put robust business cases together.
  • Proven ability to build strong relationships across stakeholder groups, with the ability to effectively influence and communicate across various business lines and units.
  • Ability to use tools such as Confluence, Jira, and Adobe Analytics.
  • Strong analytical and presentation skills.
  • Experience of accounts and transactional banking products is a strong advantage.
  • Understanding of the external digital market is a strong advantage.

What We Offer

HSBC offers a dynamic and supportive work environment, with opportunities for professional growth and development. We are committed to attracting and retaining top talent, and offer a competitive compensation and benefits package.



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