Digital Product Manager
2 months ago
About HSBC
HSBC is a leading global banking and financial services organization with a rich history and a strong commitment to innovation and customer satisfaction.
Our Business
Wealth and Personal Banking (WPB) is a key business area within HSBC, responsible for delivering world-class wealth management and borderless banking capabilities to our customers.
Job Summary
We are seeking a highly skilled Digital Product Manager to join our team and drive the development of innovative digital products and customer experiences.
Key Responsibilities
- Develop and execute a digital product roadmap to enhance and optimize customer journeys.
- Accountable for the end-to-end digital product lifecycle, ensuring maximum return on investment (ROI) is achieved.
- Act as owner/champion for one or more digital products, selecting and adapting appropriate product development methods, tools, and techniques.
- Collaborate with stakeholders across local markets and global colleagues to define products and journeys.
- Define future products and capabilities, and develop robust business cases to demonstrate commercial benefits.
- Identify and drive improvement opportunities across customer experience, commercial product sales, and digitally native capabilities.
- Responsible for commercializing products and tracking ROI after launch to ensure targets are met.
- Use customer insight and data to enhance and maximize customer experience.
- Define functional and deployment requirements, in conjunction with software delivery, change delivery, marketing, and other stakeholders.
- Refine the overall digital experience for new capabilities in partnership with marketing, proposition, and other key stakeholders.
- Research new technologies and services, assess competitors, and review digital regulations to inform new capabilities.
Requirements
- Energetic and positive attitude, with a strong team player mindset.
- 6+ years of digital product management experience in building and launching new products and journeys.
- Proven experience in designing products and holistic customer experiences, with a passion for creating best-in-class experiences.
- Proven experience in using design thinking, lean start-up, and agile methodologies.
- Possess a blend of business and technical knowledge, with the ability to drive strategy into action.
- Ability to formulate and execute key artifacts such as product roadmaps and business cases.
- An entrepreneurial drive to investigate and decipher why things happen using data and MI, with the ability to put robust business cases together.
- Proven ability to build strong relationships across stakeholder groups, with the ability to effectively influence and communicate across various business lines and units.
- Ability to use tools such as Confluence, Jira, and Adobe Analytics.
- Strong analytical and presentation skills.
- Experience of accounts and transactional banking products is a strong advantage.
- Understanding of the external digital market is a strong advantage.
What We Offer
HSBC offers a dynamic and supportive work environment, with opportunities for professional growth and development. We are committed to attracting and retaining top talent, and offer a competitive compensation and benefits package.
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