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Customer Service Team Lead

3 weeks ago

East, Singapore beBeeOperations Full time $4,000 - $6,000
Job Title: Operations Manager

We are seeking a skilled and experienced Operations Manager to lead our team and drive business growth. This is a fantastic opportunity for an individual who wants to take on new challenges and make a meaningful impact.

About the Role:

The successful candidate will be responsible for managing the day-to-day operations of the call centre, including overseeing the performance of agents, handling customer complaints, and coordinating recruitment and training initiatives.

Key Responsibilities:

  • Manage and motivate a team of customer service representatives to achieve exceptional customer satisfaction and productivity targets.
  • Develop and implement strategies to improve operational efficiency, reduce costs, and enhance the overall customer experience.
  • Collaborate with other departments to ensure seamless integration of services and effective communication.
  • Analyze data and metrics to identify trends, opportunities, and areas for improvement, making recommendations to senior management.
  • Maintain accurate records, reports, and databases to ensure compliance with regulatory requirements and internal policies.

Requirements:

  • Bachelor's degree in Business Administration, Operations Management, or related field.
  • Minimum 3 years of experience in a similar role, preferably in a fast-paced customer service environment.
  • Proven track record of achieving results through leadership, coaching, and development of teams.
  • Strong analytical, problem-solving, and decision-making skills, with ability to prioritize tasks and manage multiple projects simultaneously.
  • Excellent communication, interpersonal, and presentation skills, with ability to build strong relationships with stakeholders.
  • Able to work in a dynamic, ever-changing environment, with flexibility to adapt to changing priorities and deadlines.

What We Offer:

  • A competitive salary package, including bonuses and benefits.
  • Ongoing training and development opportunities to enhance your skills and career progression.
  • A supportive and collaborative team environment, with regular feedback and coaching.
  • The chance to work with a leading organization, driving innovation and excellence in customer service.

About Us:

We are a leading provider of customer service solutions, dedicated to delivering exceptional experiences for our clients and customers. Our mission is to empower our people to succeed, innovate, and grow, while making a positive impact on our communities.

Contact Information:

Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you