
Customer Service Assistant
5 hours ago
**Core Responsibilities**:
- Attend, screen and forward incoming calls to relevant personnel or department.
- Provide customer service at exemplary levels while upholding the professional image of the company.
- Handling all enquiries, feedback, and complaint received through all channels from both existing and prospective customers in a timely and proficient manner.
- Responsible for potential leads, including but not limit to contact potential customers, arrange appointment with customers, inform Interior Design Consultant on confirm appointment, and update business technology system.
- Responsible for Renovation and/or Interior Design platform and portal.
- Prepare sales, performance, and leads reports.
- Perform other ad-hoc duties as and when assigned.
**Skills and Competencies**:
- Your customer focus and service orientation are exceptional.
- Your service-oriented nature is evident.
- You are resourceful and problem-solving with a solution-oriented attitude.
- You are a good communicator and have good interaction skills.
- Your organizational and planning skills, combined with your ability to multitask, are excellent.
- Teamwork makes you a good player.
- You have strong verbal and written communication skills in English and additional language.
- Your good telephone etiquette.
**Job Requirements**:
- Minimally GCE ‘O’ Level / GCE ‘A’ Level certificate / NITEC graduate or equivalent.
- At least 2 years of customer service experience preferred.
- Entry level but with correct skills set are welcome.
**Benefits**:
- Annual Leave from 10 days, up to 20 days.
- Sick Leave
- Maternity & Paternity Leave
- Childcare Leave
- Birthday Leave
- Marriage Leave
- Compassionate & Caregiver Leave
- Medical Benefits
- Medical Insurance
- Company Incentive Trip
- Performance Bonus
- Performance Increment
- Monthly Employee Engagement Outing
- Training Sponsorship
- & more
**Job Types**: Full-time, Permanent
**Salary**: $2,100.00 - $2,700.00 per month
**Benefits**:
- Additional leave
- Health insurance
- Parental leave
- Professional development
Schedule:
- Monday to Friday
Supplemental Pay:
- Performance bonus
**Experience**:
- Customer service: 2 years (preferred)
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