Customer Service Executive

2 weeks ago

Jurong East, Singapore CVista HR Consulting Pte Ltd Full time $4,000 - $6,000 per year
Job Description

Job Scope:

  • Provide customer service through hotline calls, emails, and walk-ins.
  • Process orders via various purchasing methods.
  • Handle enrolments for new customers.
  • Prepare daily sales reports to ensure accurate payments and stock quantities.
  • Assist with the purchase of merchandise and spare parts.
  • Organize and file documents.
  • Verify invoices against order forms to ensure accurate data entry.
  • Address customer inquiries promptly.
  • Issue products to customers based on their purchases.
  • Pack stock for deliveries and coordinate courier services.
  • Liaise with couriers to ensure timely deliveries.
  • Conduct daily stock counts to maintain accurate inventory levels.
  • Order stock to replenish inventory as needed.
  • Receive and arrange stock in the warehouse.
  • Provide after-sales services, including repairs.
  • Prepare inventory reports.
  • Perform other ad-hoc duties as required.

Requirements:

  • Minimum of 1 year of experience in customer service or sales administration.
  • Strong verbal and written communication skills.
  • Proficient in MS Office.
  • Ability to work independently and collaborate effectively as part of a team.

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