Current jobs related to Customer Service Executive - Jurong East - CVista HR Consulting Pte Ltd
-
Customer Service Executive #71457
2 days ago
Jurong East, Singapore Anradus Pte Ltd Full timeIndustry/ Organization Type: Logistics - Position Title**:Customer Service Executive**: - Working Location: Jurong East - Working Hours: 5.5 days (Mon - Fri, 830am - 530pm; Sat (WFH, 830am - 1230pm) - Salary Package**:Basic salary up to $2,800 + Variable Bonus**: - Duration: Permanent Role **Key Responsibilities** - Manage and coordinate existing and new...
-
Customer Service Executive
3 hours ago
Jurong East, Singapore Liebherr-Singapore Pte Ltd Full time**What We Offer** Experience the Liebherr Culture and Belief of “One Passion. Many Opportunities.” Immerse in our diversified workforce and make a meaningful, real-world impact with our organisation. We offer a competitive starting salary along with comprehensive medical and dental benefits. Additional perks include two-way transportation provided...
-
Customer Service Executive
2 weeks ago
Jurong East, Singapore a. hartrodt (S) logistics pte ltd Full time**Working Environment**: - An attractive hybrid work from home model in our office. - Flexible working hours. - Free refreshments in the office. **Requirements**: - Positive attitude and customer service minded - Minimum 3 years of experience in the freight forwarding industry within customer service areas, preferably with food & beverage exposure - Good...
-
Customer Service Executive
2 days ago
Jurong East, Singapore A & I Accounting Services Pte Ltd Full timeWe are an accounting and corporate secretarial firm. Job Responsibilities - Issue quotations and negotiate price - Reply to customers' enquiries - Provide after-sales service to enhance good relationship with customers Job Requirements - Diploma / Degree (Studied in Business Management will be an advantage) - Good communication skills **Job Types**:...
-
Customer Service Executive
2 days ago
Jurong East, Singapore A & I Accounting Services Pte Ltd Full timeWe are an accounting and corporate secretarial firm. Job Responsibilities - Issue quotations and negotiate price - Reply to customers' enquiries - Provide after-sales service to enhance good relationship with customers Job Requirements - Diploma / Degree (Studied in Business Management will be an advantage) - Good communication skills **Job Types**:...
-
Customer Service Officer
2 days ago
Jurong East, Singapore Yamato Transport (S) Pte Ltd Full time**Specific Responsibilities**: - To be responsible for day to day management of all aspects of customer service. - Able to handle large volume of calls daily. - Support sales and operation team to execute daily activities and meet objectives associated with all tasks assigned. - Promote excellent customer service and ensure satisfaction is delivered...
-
Customer Service Executive
2 weeks ago
Jurong East, Singapore Anradus Pte Ltd Full timeIndustry/ Organization Type: Freight Forwarding / Transportation - Position Title**:Customer Service Executive (Freight Forwarding)**: - Working Location: Jurong East - Working Hours: 5.25 days (Monday to Friday (9 AM - 6 PM, Alternate Saturdays half day) - Salary Package**:Basic Salary up to $3,000 + AWS + Bonus**: - Duration: Permanent **Key...
-
Customer Service Executive
1 week ago
Jurong East, Singapore Anradus Pte Ltd Full timeIndustry/ Organization Type: Freight Forwarding / Transportation - Position Title**:Customer Service Executive (Freight Forwarding)**: - Working Location: Jurong East - Working Hours: 5.25 days (Monday to Friday (9 AM - 6 PM, Alternate Saturdays half day) - Salary Package**:Basic Salary up to $3,000 + AWS + Bonus**: - Duration: Permanent **Key...
-
Customer Service Officer
1 week ago
Jurong East, Singapore iziaSG Pte Ltd Full timeIZIA is at the forefront of AI-driven digital transformation, pioneering an intelligent ecosystem that enhances everyday life, streamlines infrastructure, and automates workflows. As we expand our reach, we are looking for a dynamic and innovative Community & Social Engagement Executive to lead our brand presence, foster engagement, and build a thriving user...
-
Regional Customer Service Manager
3 hours ago
Jurong East, Singapore Kingfisher HR Solutions Group Full timeYou will be working with a Germany based electrical manufacturer. They have presence in more than 40 countries. You will be managing the regional customer service. **Job Scope**: - Develop and execute a comprehensive customer service strategy for the Asia region aligned with the company's overall business strategy. - Monitor and analyze customer feedback...
Customer Service Executive
2 weeks ago
Responsibilities:
1. Order Management & Planning
- Plan and submit orders to suppliers within 48 hours based on customer forecasts and purchase orders.
- Coordinate with customers on order placements and ensure timely follow-up.
- Chase suppliers for order status updates and share estimated availability with customers.
- Request suppliers to release materials produced according to the requested delivery dates (RDD).
- Inform or chase customers to revise purchase orders in cases of discrepancies (e.g., quantity, grade, price, etc).
- Perform periodic housekeeping on outstanding purchase and sales orders data for internal system.
- Calculate and prepare raw material summaries for delivery to the compounding house.
- Prepare inbound summaries of finished goods from the compounding house.
- Coordinate with other planners on stock allocation (common stock) and update customers and system accordingly.
- Liaise with other planners to roll stock, loan stock, or manage stock shortages/surpluses.
2. Inventory & Stock Control
- Manage inventory levels for assigned customers and regularly follow up to clear slow-moving stock.
- Plan buffer stock or consolidate purchases to optimize cost and leverage better price brackets to reap economies of scale.
- Negotiate with customers to accept damaged goods where possible to reduce need to process for claims from supplier, 3rd party logistic service providers or insurance institutions.
- Process and maintain accurate records for trading contracts, inbounds, and outbounds.
3. Customer Service & Coordination
- Coordinate with the Sales Team and other team members to ensure smooth delivery to customers.
- Liaise with warehouse personnel to confirm material availability and resolve issues.
- Assist the Sales Team by checking and updating SMS status when required.
- Visit customers 12 times per month to follow up on outstanding issues, slow-moving stock, accounts receivable (AR), and gather updates on their business status.
4. Logistics & Documentation
- Chase suppliers for shipping documents prior to vessel ETA and arrange for import clearance.
- Request and follow up with the warehouse for DCR photos needed for insurance claims.
- Ensure that customer delivery requests are processed accurately and promptly.
- Ensure accurate GST treatment and maintain proper documentation and filing for compliance at respective platforms.
- Check and coordinate with customers to open or amend Letters of Credit before shipment activation.
5. Finance & Reporting
- Match and forward approved supplier invoices to Finance for timely payment.
- Manage accounts receivable (AR) and collections when required, ensuring timely follow-up on the completion of the credit workflow process.
- Check and investigate reasons for entries in the Negative Gross Margin Report monthly.
- Prepare monthly reports and assist suppliers with data and documentation when requested
6. Ad Hoc & General Duties
- Perform other duties as assigned or reallocated by the superior from time to time.
Requirements:
- Singaporeans ONLY
- Min. Diploma Holder (Logistics, Business Admin, Supply Chain Mgmt.) and above
- Preferably 3-4 years of relevant customer service working experience
- Good knowledge of SAP system (Hana & Logistics) & Microsoft Excel
- Self-motivated, fast worker & good team player
- Meticulous in figures
- Able to work independently with minimal supervision
- Excellent communication, interpersonal and computer skills
