
Customer Service Team Lead
2 weeks ago
Job Role: Call Centre Supervisor
We are seeking an experienced and skilled Call Centre Supervisor to lead our team. The ideal candidate will have a proven track record of managing teams, handling customer complaints, and providing administrative support.
- • Responsibilities:
- • Manage the performance of call centre agents
- • Handle customer complaints and resolve issues in a timely manner
- • Provide training and development opportunities for agents
- • Maintain accurate records and reports
- • Perform other duties as assigned by management
- • Requirements:
- • A minimum of 1 year experience in a call centre environment
- • Strong leadership and communication skills
- • Ability to work well under pressure
- • Proficient in Microsoft applications
- • Must be willing to learn and adapt to new situations
Working Conditions:
- • This role is based in Upper Changi area of Singapore
- • Recruitment is subject to background check and clearance
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