
Senior Customer Service Manager
1 week ago
Job Overview
">We are seeking an experienced Call Centre Supervisor to lead our team in providing exceptional customer service and support. The ideal candidate will have a proven track record of managing teams, handling complaints, and delivering training and development programs.
">About the Role
">- ">
- Manage and motivate a team of call centre agents to ensure high levels of customer satisfaction and productivity">
- Handle customer complaints and issues in a professional and timely manner">
- Develop and implement training programs to enhance agent skills and knowledge">
- Provide administrative support to the call centre team">
- Cover for Team Managers' duties and shifts as needed">
Requirements
">- ">
- Mechanical aptitude or relevant experience">
- Proficient in Microsoft Applications">
- Excellent communication and interpersonal skills">
- Minimum 1 year experience in a call centre setting is advantageous">
- Able to work effectively in a fast-paced environment">
Other Information
">- ">
- Based in Upper Changi area of Singapore">
- Recruitment subject to background check and clearance">
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